Kristi Esch

Experience

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  Central Michigan University Athletic Department

  Aug 2011 - May 2013

  Events Ticket Seller

  -Charge credit cards and maintain a balanced cash drawer-Understand and efficiently apply ticketing computer system-Assist and direct customers in need-Enforce specified rules and regulations -Effectively communicate with manager and others to resolve conflicts and misunderstandings involving customers-Ensure customer satisfaction

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  English Hills Country Club and Banquet Hall

  May 2013 - Apr 2014

  Captain Server
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  Shots Bar and Grill

  May 2013 - Aug 2013

  Server
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  Soaring Eagle Waterpark and Hotel

  Mar 2014 - May 2015

  Server

  • Discovered the role of logistics in the process of operating a successful restaurant• Experienced first-hand the importance of effective management and employee training• Improved my ability to make small talk and network with customers and coworkers• Refined the technique and etiquette with which I pitch myself and my skills

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  UPS

  May 2015 - Dec 2020

  Ensured accuracy and on-time updates on packages and supporting performance of Great Lakes District for operations service. Upgraded morale among over-worked operators by managing customer visibility and supporting operators facing unparalleled challenges with onslaught of pandemics and subsequent surge in e-commerce. Directed operations management tools incorrectly applied by training on proper procedures and repairing executing fewer future mishaps and mitigating damage to service metrics. Performed building audits as per corporate standards and coached operators on lapses in documentation and process completion.● Protected internal service metrics through mass application of electronic designators on at-risk packages when volume higher than 200% above projections during pandemic.● Reduced customer inquiries and generated stronger internal service frequencies by enabling center teams focusing value-added responsibilities and avoid potential service failures.● Steered to director through supervisor-level operators of 72 centers regarding new and unique package scanning procedures during initial nine months of COVID.● Maintained system for tracking details of accounts shipping 10K+ packages per day. Show less Maintained staggering checklist of tasks shared through conference calls and structuring emails. Enforced adherence to detailed special operating plans as well as guided operators through unique challenges for safe operations with minimal disruptions. Reconciled conflicts and eliminated delays to maintain momentum by negotiating between groups. Exceeded job expectations and contributed to overall network capacity to overwhelm challenges, including severe understaffing, freezing temperatures, power loss, and equipment breakdown. ● Coordinated requirements and deadlines for 10 internal departments, such as Finance, HR, IE, PE, Marketing, IT, Operations, Sales, Safety, and Union by leading calls to report progress and upholding launch checklist● Reported root causes and effects of busy season volume arrival 50-200% above forecast for three months through operational involvement and collaboration with Industrial Engineering department.● Managed debut of modified facility with 300+ hourly and management employees to full operational status. Show less Trained operations management users on features and benefits of program designed to increase operational visibility by traveling around Great Lakes District as per deployment schedule. Introduced standardized training materials to new users for consistent foundational understanding by creating updated documentation of inner workings of mobile devices, and web and desktop applications. Supported operators with confidence and patience with new and imperfect tools by demonstrating real-time application, causing partners eagerness to engage in progress. Partnered with users to identify and connect tool aspects in improvement and scenarios on program misconstrued. ● Ensured integration of collective parts by resolving deployment complications, facilitating remote and in-person training, and collaborating with other business units. ● Executed competition-driven accountability tool for appointment of operators to standards ranking from last to first in group of 16 districts.● Captured and represented data to overwhelmed field challenges. Show less Implemented new methods, job set-ups, and prescribed adherence to business plan goals and quality standards by coordinating with operational management teams in nine centers. Presented recommendations and explanations of proposed equipment amendments and process transformations to higher management by utilizing quantitative and qualitative data and translating into ROI projects. Achieved service, hiring, and business plans by managing volume projections, staffing requirements, and creating plans through conference calls, center visits, and email resulting in operations equipped with assets. Accomplished targets by training personnel on new equipment and technology as well as satisfied corporate deployment schedules and equipped operators with tools. ● Secured business of account shipping 20K packages per day by facilitating transfer to different UPS locations.● Enhanced annual corporate assessment score by 8% through individual assessment performance. Show less Supervised a team of 15 hourly seasonal employees during 3rd shift hours. Key contributions include:• Trained and developed new employees in job skills and safe work methods• Maintained effective utilization of all people and resources throughout sort span to maximize productivity• Allocated individuals’ unique strengths and weaknesses strategically to improve when necessary and excel when possible• Overcame challenges involving severe understaffing, freezing temperatures, power loss, equipment breakdown, and un-forecasted levels of work Show less Constructed production and dispatching plans for 19 Michigan facilities• Forecasted pick-up and delivery, stops and volume using growth and distribution trends – successfully forecasted within 2% of actuals for quarters 1-4 of 2016 and quarters 1-2 of 2017• Planned staffing and production elements such as pieces per hour, flow rate, start and end times for sorts and loads in alignment with the business plan • Strategized dispatch plans that satisfied both center staffing needs and district issued key performance indicators • Communicated with the operations about their needs for success and about changes to the plans Show less Conducting On Road Work Measurement analysis:• Calculated time allowances of specific on-road activities using methods involving time, distance, wage and customer needs• Concluded from findings which routes, employees and customers were most costly to the company• Evaluated less costly alternativesAnalyzing trailer routes for potential consolidation into package car routes• Presented a proposal to collapse 7 routes, offering a cost savings of $350,000 annuallyORION mapping teamEnsured the accuracy and completion of roadway drawing, naming and address placement for the ORION project (On Road Integrated Optimized Navigation). • Cross-referenced multiple mapping and navigation resources • Confirmed that the program matched reality as closely as possible • Made judgement calls based on knowledge of the perspective of a driver on road and the safety methods of the company• Maintained unwavering attention to detail Show less

  • Industrial Engineering Supervisor - Operations Excellence

    Jan 2020 - Dec 2020

  • New Facility Project Coordinator

    Jul 2019 - Dec 2019

  • Center Inside Planning & Execution (CIPE) Deployment Coordinator

    Jan 2019 - Jun 2019

  • Central Division Industrial Engineering Supervisor

    Jan 2018 - Dec 2018

  • Engineering Development Program

    Jul 2017 - Jan 2018

  • Preload Operations Supervisor

    Nov 2017 - Dec 2017

  • Industrial Engineering Package Planner

    Jan 2016 - Dec 2017

  • Package Car Driver

    Nov 2016 - Jan 2017

  • Industrial Engineering Intern

    May 2015 - Jan 2016
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  CWC Textron

  Oct 2022 - Feb 2023

  Materials Planning & Control

  Forecasted need for raw materials and placed PO’s for 75 part numbers as needed. Built relationships with suppliers and participated in annual negotiation processes.

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  SKF Group

  Feb 2023 - now

  Supply Chain Project Coordinator