Karanvir Singh

Experience

• 

  Amazon Fulfillment Centre

  Oct 2018 - Aug 2020

  Fulfillment Associate (Inventory Receive)

  Accomplishments Include:- Awarded safety badge for being compliant on work- Attendance rate 90%-95%- Transitioned among different departments such as Picking, Sorting, Shipping, Packing, and Receiving

• 

  Kelly

  Aug 2020 - Jun 2022

  • Delivered premier front-line service to 20-25 customers daily, addressing inquiries and resolving issues efficiently• Directed clients to essential contacts for expedited resolution of requests/issues, maintaining a positive corporate image and adherence to Apple's policies with a compliance rate of 95%-100%• Consistently met and exceeded monthly KPIs, achieving recognition for outstanding performance• Provided effective troubleshooting for Apple Mac devices and iTunes, achieving an 85%-90% customer satisfaction rate• Kept abreast of Apple's policies and knowledge base, applying this information to every customer interaction• Assisted 4-5 clients on average with hardware repair setups and informed them about AppleCare service agreements Show less • Handled an average of 28-30 daily calls, resolving software and hardware issues for iPhone and iPad users• Conducted monthly customer satisfaction surveys, achieving an 85%-90% satisfaction rate• Employed effective strategies (probing, analyzing, isolating, resolving) for troubleshooting, consistently meeting company metrics with an 80%-90% success rate monthly• Upheld Apple's strict security protocols, safeguarding both company and customer information• Exceeded monthly service metrics, including maintaining an average handling time (AHT) of 16-17 minutes or less Show less

  • AppleCare MacOS Technical Support Advisor

    Aug 2021 - Jun 2022

  • AppleCare iOS, iPadOS Technical Support Advisor

    Aug 2020 - Aug 2021
• 

  CIBC

  Jun 2022 - Jun 2023

  Financial Services Representative

  • Conducted daily cold calls (50-60) to introduce CIBC's unique offerings following the acquisition of Capitol One's Mastercard business• Vital role in providing essential guidance on RRSP, TFSA, and GIC accounts to potential clients• Facilitated connections between customers and branch advisors for a comprehensive range of investment and credit solutions• Enhanced business growth by identifying customer needs for short- and long-term financial goals, suggesting pre-approved visa cards and unsecured personal lines of credit• Involved in arranging virtual & in-person meetings between prospects and branch advisors for tailored financial planning and investment advice• Contributed to nurturing customer relationships through insightful financial inquiries, ensuring positive experiences• Initiated the opening of new chequing and savings accounts, detailing exclusive account offers• Supported client adoption of digital banking tools, including the CIBC website and mobile app Show less