Vinod Thathamath

Experience

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  Microland Limited - for GE

  Sept 2004 - Mar 2007

  Network Engineer
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  Affiliated Computer Services

  Mar 2007 - Nov 2008

  Global NOC supervisor
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  ANZ Operations & Technology Pvt Ltd

  Nov 2008 - Apr 2009

  Technical Consultant

  Team Lead for the Configuration management Team, leading the network team responsible for all network related changes and enhancement activities in the ANZ global network.Activities include adding new switches or routers to the network, managing the RSA servers, IP address allocation, Network port allocation, changes to the existing ACL s, adding firewall policies and NAT entries, managing TACACS, new ATM installations etc.The job responsibilities include the proper allocation of resources and distribution of work load, co coordinating with project managers and other teams such as incident management team or project delivery team ensuring the smooth handling of daily operations with out affecting the SLA s.Taking care of the performance and the KRA of the team, contribute towards process improvement, making sure that there are no unauthorized changes. Managing the resource availability, leaves and time sheets. Show less

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  Cable and Wireless Worldwide

  Apr 2009 - Oct 2013

  Operations Manager - IP & Data

  Managing the In- Life Operations for all standard IP & Data customers of Cable & Wireless Worldwide across the globe, leading a team of 60+ professionals and team managers spread across Bangalore and Chennai. Acting role as Head of IP networks, leading different technical and process verticals like IP&Data, Broadband, Field engineers, Service AcceptanceAccountable to manage the team performance parameters like RiSLA, MTTR etc. Accountable for effective escalation management, to have the right focus on escalated incidents and drive them towards resolutionManaging regular performance reviews/feedbacks for team managers and maintaining a high colleague moraleEnsure the team follows agreed guidelines related to communication and fault managementContinuous improvements within the fault management function to enhance customer service experienceIdentify, drive and implement work package transitions/projects between UK and India operations to provide the right support to customer services Maintain the operational relationship with carrier partners & vendors, across the globe. Monthly reviews and engagements to improve the carrier partner performanceResponsible for the Business Continuity Management of the functionAccountable to ensure that the optimum resourcing is maintained on 24X7X365 basis and providing resource forecast to meet dynamic operational demands. Show less

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  Vodafone

  Oct 2013 - Jul 2016

  Operations Manager - Fixed and Enterprise services

  Operations manager for Vodafone Qatar's Fixed line enterprise NOC - Managing the in-Life operational requirements - Incident management, change management, capacity management, configuration management of all Fixed line Enterprise customer services and managed service solutions. The products include IPVPN, EVPN, Corporate Internet, SIP Trunking, DWDM solutions, Managed WiFi, Managed collocation etc.Leading a team of technical experts responsible for the day to day Network operations, fault fixing and customer interactionsAccountable for all the new customer/service provisioning including CPEs, access network and core network element provisioningResponsible for device level configuration management of new customer services being provisioned Approver, providing operational sign off for any new fixed enterprise product or non standard customer solutions, ensuring that the right in-Life operational support is in place before a service is delivered. Accountable to deliver the agreed customer SLAs and right customer experienceRepresenting Network operations in routine changes and projects sign offFocus on colleague development, performance management and succession planning to meet organizational requirements. Ensure the process adherence, minimizing errors by constant monitoring and feed backing. Management Escalation point of contact for internal and external customers Managing partner interactions/management escalations, signing off the monthly partner SLAs, review partner performance and driving improvement aspects Show less

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  IBM

  Sept 2016 - now

  • Delivery Partner Executive

    Sept 2016 - now

  • Delivery Partner Executive

    Sept 2016 - now