Jihen Mejri

Jihen Mejri

Telemarketing Sales Representative

Followers of Jihen Mejri2000 followers
location of Jihen MejriBizerte, Tunisia

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  • Timeline

  • About me

    Technical Support Engineer at HP

  • Education

    • Faculté des Sciences de Bizerte, Université de Carthage

      2013 - 2018
      Licence fondamentale Chemistry

      Activities and Societies: Membre JCI Tunisie

  • Experience

    • Dermafutura

      Oct 2015 - Sept 2016
      Telemarketing Sales Representative

      Mission : Attract and retain customers, providing comprehensive information about our product offerings including new releases and promotional offers. Develop effective sales pitches to persuade customers to make purchases by identifying their needs and expectations. Provide clarity and address all inquiries regarding orders, delivery, and payment terms.

    • BIC

      Oct 2019 - Jan 2020
      Quality Laboratory Technician

      As a laboratory technician, I oversee the analysis and compliance of products. I meticulously apply methods for controlling their physical and mechanical properties. This involves ensuring the proper operation of analysis machines and following predefined protocols. Among my responsibilities are:* Interpreting results and verifying compliance with specific standards* Identifying root causes of non-conformities* Compiling detailed reports

    • HP

      Sept 2020 - now

      I provide technical support to French-speaking customers after their purchase of headsets, assisting them with installation, configuration, and troubleshooting technical issues. My aim is to ensure customer satisfaction through attentive support and effective service delivery. As a Technical Representative, my role involves providing technical support to external client services:Addressing and resolving technical issues with end customers, offering troubleshooting guidance, and identifying solutions to assist colleagues, clients, and distributors in resolving technical challenges with their equipment.Additionally, I contribute to the development of training materials, product manuals, and other technical service tools.

      • Technical Support Engineer at HP

        Oct 2022 - now
      • Technical Support Engineer at HP

        Sept 2020 - Oct 2022
  • Licenses & Certifications

    • Les fondements de la supply chain

      LinkedIn
      Apr 2023
      View certificate certificate
    • Excel : Créer un tableau de bord simple

      LinkedIn
      Apr 2023
      View certificate certificate
    • Fidéliser la clientèle

      LinkedIn
      Apr 2023
      View certificate certificate
    • JCI Impact

      JCI (Junior Chamber International)
    • JCI Achieve

      JCI (Junior Chamber International)
    • Persuader et convaincre : 5 règles d’or pour impacter en visio

      LinkedIn
      Oct 2021
      View certificate certificate
    • Annoncer une mauvaise nouvelle à un client / une cliente

      LinkedIn
      Apr 2023
      View certificate certificate
    • Les fondements du service client

      LinkedIn
      Apr 2023
      View certificate certificate
    • JCI Presenter

      JCI (Junior Chamber International)
    • Les fondements de l'anglais des affaires : Écrire des e-mails

      LinkedIn
      Mar 2022
      View certificate certificate
  • Volunteer Experience

    • Membre

      Issued by JCI (Junior Chamber International) on Jan 2015
      JCI (Junior Chamber International)Associated with Jihen Mejri
    • Vise président chargé fe formation et de développement

      Issued by JCI Menzel Abderrahmen on Jan 2021
      JCI Menzel AbderrahmenAssociated with Jihen Mejri
    • Secrétaire générale

      Issued by JCI Menzel Abderrahmen on Jan 2021
      JCI Menzel AbderrahmenAssociated with Jihen Mejri
    • Président

      Issued by JCI Menzel Abderrahmen on Jan 2020
      JCI Menzel AbderrahmenAssociated with Jihen Mejri