Jihen Mejri

Experience

• 

  Dermafutura

  Oct 2015 - Sept 2016

  Telemarketing Sales Representative

  Mission : Attract and retain customers, providing comprehensive information about our product offerings including new releases and promotional offers. Develop effective sales pitches to persuade customers to make purchases by identifying their needs and expectations. Provide clarity and address all inquiries regarding orders, delivery, and payment terms.

• 

  BIC

  Oct 2019 - Jan 2020

  Quality Laboratory Technician

  As a laboratory technician, I oversee the analysis and compliance of products. I meticulously apply methods for controlling their physical and mechanical properties. This involves ensuring the proper operation of analysis machines and following predefined protocols. Among my responsibilities are:* Interpreting results and verifying compliance with specific standards* Identifying root causes of non-conformities* Compiling detailed reports

• 

  HP

  Sept 2020 - now

  I provide technical support to French-speaking customers after their purchase of headsets, assisting them with installation, configuration, and troubleshooting technical issues. My aim is to ensure customer satisfaction through attentive support and effective service delivery. As a Technical Representative, my role involves providing technical support to external client services:Addressing and resolving technical issues with end customers, offering troubleshooting guidance, and identifying solutions to assist colleagues, clients, and distributors in resolving technical challenges with their equipment.Additionally, I contribute to the development of training materials, product manuals, and other technical service tools.

  • Technical Support Engineer at HP

    Oct 2022 - now

  • Technical Support Engineer at HP

    Sept 2020 - Oct 2022