Tito Kumar

Experience

• 

  Walgreens

  Aug 2018 - Jul 2021

  Photo Technician
• 

  Apple

  Aug 2021 - now

  Experience analyzing and solving technical problems.Significant technical expertise on Apple products and services. Experience solving hardware and software issues in a customer service environment. Strong social skills and experience navigating customer service issues with empathy. Troubleshooting software and hardware issues on iPhones, iPads, Apple watches, Bluetooth devices, and other Apple-branded devices. Help new owners get started and current ones get quick, efficient support. Developing strong, positive relationships with Apple. Take care of customers with advice or a solution on the spot, using knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Uncovering customers’ needs, then following through with enlightening solutions to enrich their lives. Guide customers including advising, selling, and setting up new products. Maintaining visual merchandising, assisting team members, as well as facilitating employees and customers in an efficient manner.

  • Technical Expert

    Nov 2023 - now

  • Technical Specialist

    Nov 2021 - Dec 2023

  • Product Zone Specialist

    Aug 2021 - Nov 2021