Hira Amjad Farooq

Experience

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  GIFT UNIVERSITY GUJRANWALA, PAKISTAN

  Oct 2018 - Dec 2018

  Assistant Manager
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  GIFT UNIVERSITY GUJRANWALA, PAKISTAN

  Jul 2019 - Oct 2019

  Admissions Assistant
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  Rusty Typebar

  Mar 2021 - Jul 2022

  Junior Writer
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  UniPak Real Estate Solutions

  Mar 2021 - May 2021

  Real Estate Agent
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  Management Scholars Forum

  Apr 2021 - Jun 2021

  Content Head
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  Asraderm

  May 2021 - Oct 2021

  Marketing Intern
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  Fatima Jinnah Professional Forum- FJPF

  Jun 2021 - Jul 2022

  Vice President

  Managed the Forums team and I spearheaded initiatives to empower women through a series of impactful events and programs. These events were designed to inspire, educate, and uplift women in various aspects of their personal and professional lives. In my role as Master of Ceremonies, I ensured the smooth running of these events, engaging audiences and maintaining a lively atmosphere. Through my leadership and contributions, I helped create a supportive community that encouraged women to achieve their full potential. Show less

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  Student Development Center (SDC at GIFT University)

  Sept 2021 - Jul 2022

  Volunteer

  I actively contributed to organizing events aimed at fostering student growth and engagement. I played a key role in event planning and coordination, ensuring alignment with the center's objectives and student needs. Serving as the Master of Ceremonies for various events, I effectively engaged audiences, maintained event flow, and ensured smooth program execution. This experience not only honed my event management skills but also allowed me to positively impact the student community's development and well-being. Show less

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  Youth Entrepreneur Society- YES

  Sept 2021 - Feb 2022

  Vice President

  I played a key role in fostering an entrepreneurial spirit among students through a series of engaging events and activities. These included managing contests, workshops, and trainings aimed at developing their entrepreneurial skills and mindset. I also facilitated networking opportunities and collaborations to support their ventures. My efforts helped create a vibrant ecosystem that inspired and empowered students to pursue their entrepreneurial ambitions.

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  Faculty Development Department (FDD at GIFT University)

  Oct 2021 - Dec 2021

  Volunteer
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  Upwork

  Jan 2022 - Jan 2022

  Freelance Writer
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  Majid Al Futtaim

  Nov 2022 - Jan 2025

  First Female CCO Manager in MAF Pakistan.I oversee and manage the central cash operations, ensuring the efficient handling and supervision of cash-related activities within the organization. My responsibilities include implementing robust cash management procedures, optimizing cash flow, coordinating cash logistics, and maintaining compliance with financial regulations. I lead a dedicated team to guarantee accuracy, security, and seamless transactions, contributing to the financial health and operational effectiveness of the company.I oversee the management of all tills, ensuring smooth cash flow operations. This includes supervising cashiers, reconciling daily cash counts, and managing transactions to minimize discrepancies and errors. I implement robust cash handling procedures to maintain accuracy and security, while also providing training to staff on best practices. By closely monitoring cash flow and implementing efficient processes, I ensure that our operations run smoothly and customers receive a seamless experience. Show less As a Customer Services Manager, I specialize in training large groups on essential skills such as effective communication, emotional management, and workplace behavior. My passion lies in empowering individuals to excel in their roles by providing them with the tools and strategies needed to succeed. With a focus on fostering a positive and productive work environment, I also cover topics such as conflict resolution, team building, and customer relations. My goal is to equip teams with the knowledge and skills they need to deliver exceptional customer service and drive organizational success.In addition to training, I focus on maintaining a high Net Promoter Score (NPS) by implementing effective complaint resolution strategies and engaging customers through various activities. My approach involves ensuring that customer feedback is not only heard but also acted upon to continuously improve our services. This commitment to customer satisfaction has led to increased loyalty and positive brand perception among our clients. I organize and participate in various customer engagement activities, including fun events for kids and interactive sessions for all ages. These activities aim to create a positive and memorable experience for our customers, fostering loyalty and satisfaction. Whether it's hosting a themed event, organizing contests, or setting up interactive booths, I ensure that these initiatives align with our customer service goals and contribute to a vibrant and customer-centric environment. Show less

  • C.C.O. Manager (Central Cash)

    Nov 2023 - Jan 2025

  • Customer Service Manager

    Nov 2022 - Jan 2025
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  Nestle

  Feb 2025 - now

  Territory Sales Executive