Sushanth Thandu

Experience

• 

  Wipro

  Oct 2019 - Feb 2022

  Technical Support Engineer

  IDPA Avamar Level 1 Engineer. Provided support/resolution/suggestions by analyzing logs and helping Dell customers. Avamar Server, Hardware, Configurations, Rollback, Shutdown, RACK Movement, DD Integration, Backups configuration, Scheduler/Maint, Retention policies, Capacity, AV-DD Capacity, Metadata Issues, Replication, AV-DD communication issues, NTP issues. IDPA (Avamar, DD, DPA, DPC, DPS, ACM) ESRS & SCG configurations. IDPA iDRAC issues. Coordinating with Collab's with respect team. Customer communication. IDPA Health checks, Pre-Upgrade checks, RUCK, File system space issues. DD Space issues. Show less

• 

  Zen & Art

  Feb 2022 - now

  Flexible Technical Support Engineer with 4.6 years of experience helping clients maintain smooth operations. Expertise in Backup/Storage related products/systems. Commended for rapidly and effectively resolving issues. Collaboratively specialized in exploiting internal and external relationships to synergistically tackle complex issues. Storage operations management, Replication, Hardware, Monitoring, Provisioning - Managing shares NFS & CIFS & quota. Troubleshooting on port issues, Port bounce and working with DC team on switches issues. Upgrades on clusters (Unity, Isilon, VMAX). Performance Issues on Storage, co-ordination with vendor and customer communication Show less

  • Service Delivery Engineer 2

    Mar 2024 - now

  • Service Delivery Engineer

    Feb 2022 - Mar 2024