Perry Morris

Experience

• 

  American Suzuki Motor Corp

  Jan 2004 - Jan 2008

  District After-Sales Manager

  Manage service and parts operations for eastern NC dealer network. Handle consumer issues, BBB, Lemon Law, and legal cases. Council dealers on technical issues and investigate product issues. Council dealers on profitability in fixed operations departments

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  American Honda Motor Company, Inc.

  Jul 2008 - Aug 2021

  Managing 15 automotive dealerships in Georgia, Alabama, and Florida for all aspects of sales operations with a focus on improving performance. Responsible for wholesale/retail sales, inventory control and management, process creation and implementation, customer satisfaction excellence, marketing, and customer retention. Managed 15 automotive dealerships in Missouri, Illinois, and Kentucky for all aspects of sales operations with a focus on improving performance. Responsible for wholesale/retail sales, inventory control and management, process creation and implementation, customer satisfaction excellence, marketing, and customer retention. Managed 11 automotive dealerships in Kansas and Missouri for all aspects of fixed operations, focus on improving underperforming areas. This position allowed me to work toward mastery of a variety of important skills, including business acumen, time management, public speaking, creating high-impact presentations, leadership through teamwork, and understanding and adhering to business ethics and conduct. Managed 12 automotive dealerships in Oregon for all aspects of fixed operations, focus on improving underperforming areas. This position allowed me to work toward mastery of a variety of important skills, including business acumen, time management, public speaking, creating high-impact presentations, leadership through teamwork, and understanding and adhering to business ethics and conduct. Managed 12 automotive dealerships in North Carolina and South Carolina for all aspects of fixed operations, focus on improving underperforming areas. This position allowed me to work toward mastery of a variety of important skills, including business acumen, time management, public speaking, creating high-impact presentations, leadership through teamwork, and understanding and adhering to business ethics and conduct.

  • Senior District Sales Manager

    Jan 2021 - Aug 2021

  • Senior District Sales Manager

    Jul 2017 - Jan 2021

  • Senior District After-Sales Manager

    Apr 2014 - Jul 2017

  • Senior District After-Sales Manager

    Apr 2011 - Apr 2014

  • District After-Sales Manager

    Jul 2008 - Apr 2011
• 

  Volvo Group

  Aug 2021 - now

  Dealer Uptime Development Manager

  Assess, improve, and approve Uptime implementation with dealer management groups for Mack & Volvo Trucks. Manage process improvements, manage Certified Uptime Dealer process, and manage overall operations to deliver the best customer experience. Consult with dealers in providing profitable fixed operations focused on reducing customer dwell time. Analyze, provide, and utilize available data to influence effective change management. Support dealership fleet management & dealership managed maintenance contracts by training dealership support staff and ensuing fleet customer support is meeting expected standards. Show less