Abdulwahab Aljarhi

Abdulwahab Aljarhi

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location of Abdulwahab AljarhiAmman, Jordan

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  • Timeline

  • About me

    Experienced Technical Support & Implementation Specialist | Expert in DocuWare System | Proactive Troubleshooter & Client Champion

  • Education

    • Al-Zaytoonah University of Jordan

      2014 - 2018
      Bachelor's degree Management Information Systems, General
  • Experience

    • Image Technologies (ITEC )

      Oct 2017 - now

      Technical Support Responsibilities:- Provide support for clients onsite and offsite to troubleshoot and diagnose reported issues.- Diagnose, research, and analyze customer issues and requests- Prioritize and escalate issues as needed, keeping customers informed of progress- Proactively monitor customer trouble tickets- Coach and prepare customers for successful rollouts of applications, ensuring effective transfer of information learned in training- Suggest new solutions for customers to resolve tickets- Expert in supporting the DocuWare system, resolving customer issues, developing solutions, performing upgrades, and identifying and resolving problems.Implementation Responsibilities:- Implement and install company systems like DocuWare and DocuTrak (EDM) at client sites.- Define detailed project implementation plans.- Serve as the lead contact for daily customer interaction and implementation activities.- Develop and maintain implementation best practices, documenting procedures, standards, and configuration settings- Assist with data conversions.- Identify gaps in functionality and collaborate with product management to enhance products- Participate in enhancement creation, release, and change management activities- Create and update product and training documentation- Learn new releases and functionality in preparation for the next implementation. Show less

      • Technical Support Specialist

        Mar 2018 - now
      • Technical Support Trainee

        Oct 2017 - Feb 2018
  • Licenses & Certifications

    • DOCUWARE SYSTEM CONSULTANT

      DocuWare
      Jun 2023
    • Hardware and Software Training

      Kodak Alaris
      Dec 2021
    • IC3 Digital Literacy Certification

      University of Nizwa, Sultanate of Oman
      Sept 2014
    • TOEFL

      University of Nizwa, Sultanate of Oman
      Aug 2014
    • International Computer Drivers License (ICDL,)

      ECDL Foundation
      Jul 2017