Abdulwahab Aljarhi

Experience

• 

  Image Technologies (ITEC )

  Oct 2017 - now

  Technical Support Responsibilities:- Provide support for clients onsite and offsite to troubleshoot and diagnose reported issues.- Diagnose, research, and analyze customer issues and requests- Prioritize and escalate issues as needed, keeping customers informed of progress- Proactively monitor customer trouble tickets- Coach and prepare customers for successful rollouts of applications, ensuring effective transfer of information learned in training- Suggest new solutions for customers to resolve tickets- Expert in supporting the DocuWare system, resolving customer issues, developing solutions, performing upgrades, and identifying and resolving problems.Implementation Responsibilities:- Implement and install company systems like DocuWare and DocuTrak (EDM) at client sites.- Define detailed project implementation plans.- Serve as the lead contact for daily customer interaction and implementation activities.- Develop and maintain implementation best practices, documenting procedures, standards, and configuration settings- Assist with data conversions.- Identify gaps in functionality and collaborate with product management to enhance products- Participate in enhancement creation, release, and change management activities- Create and update product and training documentation- Learn new releases and functionality in preparation for the next implementation. Show less

  • Technical Support Specialist

    Mar 2018 - now

  • Technical Support Trainee

    Oct 2017 - Feb 2018