Pratik Surve

Experience

• 

  Tata Communications

  Dec 2015 - Dec 2016

  Network Associate

  • 24x7 Support on a weekly rotation basis to ensure availability.• Working on ticket booked by customer for various issue.• Co-ordination with customers to understand the problems on the circuit and resolving the fault within the TAT defined and tracking of ticket till closer.• Co-coordinating with last mile provider (wired / wireless) WIMAX, RADWIN, TTSL, Sify Tikona, Aircel and TCL UBR PMP also for last mile observation and assigning of field engineer at local site or POP location as per requirement.• Escalating as per escalation matrix for achieving quicker resolution.• Have adeptness in using various CRM portals like Viznet and IT management suites like Remedy and providing RFO as per relevant guideline.• Using outstanding interpersonal and communication skills via email and telephone.• Closing cases with proper root cause analysis.• Have hands-on experience of troubleshooting on Cisco, Alcatel and Juniper PE router and switch. Show less

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  Tata Communications Transformation Services (TCTS)

  Dec 2016 - Aug 2017

  Junior Customer Service Ex.

  • Responsible for maintaining and installing Wi-Fi networks across all India. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment.• Configuration of Wi-Fi Router gateway like Pronto, Nomadix, 24 Online with the allocation of DHCP IP Pool and VLAN for a new Hotspot Location in service delivery.• Tools and Portals used: NMS, CACTI, Pronto OSS/BSS, Remedy, CRM, Ruckus, Nomadix, 24 Online, Freedom, Mi-Fi.• Service Assurance: Co-ordination and resolution of Wi-Fi Network for backend related issues by basic Troubleshooting.• Ticket generation, mail communication & coordination with Field team, IT team and Vendors like Nomadix, IDS, Micro-sense, Elite-core, DOCOMO Inter-Touch.• Monitoring of SSG, Pronto, 24 online, Access Point & Nomadix Wi-Fi Hotspots gateways in NMS (Network Monitoring System)/ Everest (monitoring Tool) and troubleshooting.• Maintaining and Troubleshooting of issue related to DHCP IP, Login page (through captive portal), Authentication, slow browsing, no browsing, frequently Disconnecting internet, websites issue.• Technical support and Fault Management response to problems reported by field team.• Maintaining uptime of the network and sending alerts – periodic as well as incidental- for any change in network state. Tracking and closing in the system with verified RFO, from within/outside team. • Flashing periodic network performance reports includes network uptime (weekly, monthly) - for NMS added sites as well as or OSS sites, bandwidth utilization for premium and designated sites like Starbucks. Show less

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  Tata Communications

  Aug 2017 - Dec 2020

  • Vulnerability Assessment of Servers, VM instances and other Network devices. Eliminate false positives (if any) from the findings, share the reports to stakeholders for remediation and track the mitigation & closure• Carrying out risk assessment across infrastructure and analyzing risks associated with major changes happening in IT infrastructure, IP Voice, and Transmission networks.• Conduct firewall rule audit and rule reviews• Web application (DAST & SAST) & Infra Vulnerability Assessments and Report preparation• Conduct security review on the mail relay access• WAF (Web Application Firewall) log review and traffic block analysis• Internal Audit – Planning, sampling of assets, Execution of audit (VA), Reporting, Vulnerability Management and Mitigation. • Provide Technical support to third party audits including regulatory audits• Validate closure updates provided by various business unit against remediation of findings • Tools handled – Nessus, Nexpose, NMAP. Burp suite and Coverity for Application Assessment and uploading reports on internal GRC tool. Show less

  • Senior Technical Associate

    Oct 2020 - Dec 2020

  • Engineer

    Aug 2017 - Dec 2020
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  Cognizant

  Dec 2020 - May 2022

  Senior Security Specialist

  • Vulnerability management for the Non-Integrated Business within SLA• Implementing Scanner appliance, cloud agents and cloud connectors for newly integrated entities. Scheduling MAP scans and Vulnerability Scans, creating reporting templates and search lists for the zero-day exploits• Daily assessment of vulnerabilities identified by infrastructure scan. Evaluate, rate and perform risk assessments on assets, prioritizing vulnerabilities discovered along with remediation timeline(s). Send and receive notifications to the owner of vulnerabilities within the environment. Provide support in remediation.• Web application Vulnerability assessment for the Non-Integrated Business, creating and sharing the report with stakeholders and tracking the mitigation with revalidations withing SLA• DAST Validations and Risk Assessment of Web Applications as per OWASP Standards, OSSTMM &Industry best practice• Keep up with current vulnerabilities, attacks, and countermeasures • Sharing the Critical and Emergency Security advisories• Understanding of tools like Qualys, Nessus, Nexpose, NMAP, Burp suite, Acunetix, IBM AppScan and Coverity for Application Assessment Show less

• 

  Wipro Technologies

  May 2022 - now

  Senior Project Engineer

  • Vulnerability management for the Client infrastructure• Daily assessment of vulnerabilities identified by infrastructure scan and Prioritizing them along with remediation timeline(s).• Sharing the vulnerability assessment report with the concerned stakeholders for the remediation based on the vulnerability reported on the server• Managing the server scheduling for the vulnerability mitigation and OS level patching• Validating remediation results and OS patching results• Tracking vulnerability remediation within the defined SLA based on the severity of the vulnerability • False positive analysis based on the proofs provided by the remediation team• Present the reports for vulnerability analysis, remediation and OS patching to the client senior management on weekly basis • Send Monthly, weekly and daily notifications to the server/application owners of vulnerability remediation’s planned and OS patching for the servers. Provide support in remediation.• Keep up with current vulnerabilities, attacks, and countermeasures Show less