George Otero

Experience

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  St. Nicks Alliance

  Jun 2017 - Sept 2017

  Intern

  • Completed clerical work within the housing system• Organized housing cases by house apartment and residence• Informed people in the community about the NYC Volunteers Program• Communicated with tenants regarding United Neighborhood Organization (UNO), a housing-related service surrounding affordable housing and preventing displacement

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  7-Eleven

  Jun 2017 - Aug 2019

  Sales Associate

  •Greeted and assisted customers in an extremely busy work environment receiving hundreds of customers per shift.•Responsible for closing and opening POS systems per shift, taking account of funds and documenting for supervisor. •Handled food and ingredients to serve to customers, refilled coffee machines and cooked items hourly. •Operated POS, inventory accounting/ ordering with Mobile POS system and separate Lotto POS System.•Stocked freezers, shelves and cleaned store and equipment hourly because of heavy traffic in the store. Show less

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  Chestnut Mobil

  Sept 2019 - Mar 2021

  Cashier

  •Responsible for cashing out customers and assisting to direct customers to products and inform them about products. •Efficiently communicated with customers to inform them about products and ensure returning customers.•Cleaned gas bumps, machines, and assisted customers in pumping gas. •Refilling products on shelves, stocking up merchandise during shifts and unpacking freezer contents and food products.•Keeping inventory for restocking, signing for deliveries, and signing checks for payments on restock deliveries. Show less

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  Spring Cafe Aspen - New York City

  May 2022 - Jan 2023

  Barista/ busser

  • Built positive relationships with customers ensuring customer retention while also increasing tip revenue a few hundred every shift• Prepared and served a variety of coffees, smoothies, juices to over 20 customers at a time, remembering multiple recipes and dealing with lots of organic ingredients• Managed inventories bringing up multiple ingredients at a time for an efficient restock ensuring each station had all the materials to make drinks quickly and ensure customer satisfaction

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  The Estée Lauder Companies Inc.

  Jan 2023 - Jul 2023

  Travel Retail IT Intern

  •Monitored and troubleshooted digital signage incidents to resolve tickets with Aura Futures Support vendors. Worked closely with retailers to troubleshoot screens, players, routers, and other Digital Signage equipment. Worked with this vendor to push seasonal content and troubleshoot content related issues.•Collaborated to develop OTM Support Playbook in a pilot to adopt a new Level 1 Support Help desk for OTM Ticketing that will be used system wide. As well as participated in Level 1 Support / resolution. •Partnered to push new content to our digital signage screens, I checked to make sure correct content was being displayed on our digital signage and contacted retailers to resolve content issues with our vendors.•Connected with vendors to complete a total audit of all our digital signage equipment for North America, and UK brands, I contacted and confirmed hundreds of locations and all its equipment for annual renewal and organized it all into an excel for easy access and review.•Utilized PowerApps to develop a digital log of all our digital signage technology accessible via the app for all our business partners/ vendors. Here you could access all details collected during our months long audit from location details to display specs. As well as all of our iPad Data, Status if active or decommissioned and created an easy-to-follow flow.•Created a in depth report for all of Microsoft’s accessibility features to incorporate these features and create an inclusive environment for all employees. Researched and outlined ways to utilize these features in every meeting, document, and when presenting, to be inclusive for colleagues who have a disability. Show less

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  Metro Management Development, Inc.

  Jan 2024 - now

  Information Technology Support Administrator

  IT Support for onsite and offsite locations. Troubleshooting equipment such as computers, printers, fax machines, routers, office phones, peripherals, etc. Replacing damaged equipment/ wiring, handling installation and software downloads. Keeping track of equipment and coordinating with vendor.