Abdessatar Ben Taoues 🇹🇳

Experience

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  Iberostar Group

  May 2013 - Jun 2013

  Parttime Receptionist

  As a Hotel Receptionist, we deal with enquiries and room reservations made on the telephone, online or by email. We greet guests on arrival at the hotel; it is important that we make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start.We check guests in and out, often using a computerised system. We issue keys to guests; either weprovide guests with clear directions, or a Porter will show them to their accommodation. We keep accurate records of which guests have arrived at, or left, the hotel. We always make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.We provide guests with information about local attractions and places of interest. We might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages.We make sure that guests receive their messages without delay, along with any mail that might arrive for them.Hotel Receptionists operate the hotel switchboard, directing incoming calls and helping guests to make external calls.Hotel Receptionists prepare a customer's account when they leave the hotel, and we put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill. We take payment from the customer in cash, or by credit/debit card. Some Hotel Receptionists might also exchange foreign currency. Show less

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  WASHING INTERNATIONAL COMPANY

  Jun 2017 - Dec 2019

  Planning & Export Tracking- Preparation of the projected budget for the upcoming seasons (FORECAST)- Receipt of sales orders- Study and analysis of customer orders- Confirmation of Possible Delivery Dates- Realization of weekly export load - Following up the production progress- Re-adjustment of the export schedule- Export monitoring- Calculation of performances for each Client/Division- Performance analysis with management and the GM- Management of the second choice garments (sorting, storage, editing) Show less Duties of quality control inspectors :- Read blueprints and specifications - Monitor operations to ensure that they meet production standards- Recommend adjustments to the assembly or production process- Inspect, test, or measure materials or products being produced- Measure products with rulers, calipers, gauges, or micrometers- Accept or reject finished items- Remove all products and materials that fail to meet specifications- Discuss inspection results with those responsible for products- Report inspection and test data Show less

  • Junior Planning Manager

    Sept 2017 - Dec 2019

  • Quality Control Specialist

    Jun 2017 - Sept 2017
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  Dar Al Shifa Hospital

  Jan 2020 - Apr 2020

  Front Office Receptionist
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  Denim Authority SA

  Nov 2020 - Dec 2020

  Invoicing Supervisor

  1. Support the company's accounting department and billing processes. 2. Issue invoices and credit memos. 3. update customer records. 4. Send out monthly billing statements. 5. Prepare documents, track expenses. 6. Handle incoming customer calls.

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  WIC MIC GROUP ( Washing & Manufacturing International Company )

  Dec 2020 - Sept 2021

  Export Manager

  1. Managing export marketing activity efficiently, smoothly and in an orderly manner.2. Finding at opportunities for marketing goods & services in foreign markets and exportingsuch opportunists for the benefit of an exporting firm, subject to existing export rules and regulations.3. Export management is one specific area of business management and it is concerned exclusively with exporting goods abroad. And It's concerned with international marketing activities and operations.4. Planning, organizing, coordinating and control export efforts or activities to achieve desired exportobjectives smoothly and with continuance.5. Preparing The Below Must-have Shipping Documents for Exports :Commercial Invoice and Packing List.Shipping Bill/Bill of Export. (EUR-1 / EUR-MED)Bill of Entry.6. Providing all of these information on the Client's Platform or Via E-Mail . Etc .... Show less

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  Dar Al Shifa Hospital

  Oct 2021 - now

  Healthcare Customer Care RepresentativeCustomers of health care providers often need assistance finding information about products and services, placing orders, and resolving issues. In these situations, Customer Care Representatives step in and help. They handle a large volume of inbound and outbound calls for hospitals, medical offices, clinics, insurance companies, and nursing homes. In many cases, Customer Care Representatives must follow call scripts to handle various topics and be a positive contact point between their company and its customers.In a clinical setting, Customer Care Representatives are also responsible for administrative duties. These tasks can include patient intake paperwork, setting appointments, sending and receiving correspondence, data entry, and maintaining referral files. They often are also responsible for reviewing submitted documents to make sure they have the proper information for billing purposes.Typical Duties and Responsibilities :Answer incoming calls from customersAssist customers with requests for information, complaints, making appointments, and resolving issuesCollect copays and deductible paymentsMaintain and update customer and referral informationEnsure patient forms contain all necessary billing information Show less

  • Outpatient Team Leader

    Jun 2024 - now

  • Senior Customer Services Specialist

    Oct 2021 - Jun 2024