Gurusupreeth Dwarakanath

Experience

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  UNICEL Technologies Private Limited

  Apr 2011 - Mar 2013

  Technical Engineer

  Provided primary support for owned products and solutions.• Developed and maintained applications using Java, MySQL, and other coding languages.• Offered L3 technical support to customers.• Monitored and resolved faults using monitoring tools like Nagios and Dashboard.• Coordinated with technical teams for customizations, bug fixes, and server configurations.

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  Introlligent Inc

  Mar 2013 - Aug 2013

  Technical Engineer

  • Resolved issues and maintained Java-based software applications for Apple Inc.• Responded to inquiries from Apple business users and documented activities using a ticketing tool.• Collaborated with Apple software developers to establish standard operating procedures.• Managed user access for new Apple employees.• Assisted the team leader in creating and testing new software.

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  Tata Communications

  Aug 2013 - Aug 2015

  TAC Engineer

  • Installed and integrated advanced hardware and software components for remote customers.• Conducted root cause analysis and promptly resolved identified issues.• Collaborated with Field Engineers on contingency planning and system backup.• Diagnosed and resolved network issues related to hardware, software, electricity, and communications.• Designed and evaluated WAN and LAN connectivity tools.

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  LTIMindtree

  Sept 2015 - now

  Business Analyst

  • Requirements gathering: I have a proven track record of successfully engaging with multiple stakeholders to gather requirements. I use collaborative meetings, workshops, and interviews to gather input from stakeholders, taking into account their perspectives and requirements.• Solution design: I have a proven track record of designing comprehensive and inclusive integration solutions that meet the needs of all stakeholders involved. I ensure that the needs and expectations of stakeholders from different departments and teams are understood and incorporated into the integration solution.• Project management: I have a proven track record of navigating the complexities of working with multiple stakeholders and fostering alignment and consensus for successful project outcomes. I use effective communication and relationship building skills to build trust and rapport with stakeholders.• Product Owner: I am a product owner with a proven track record of success in defining the product vision, prioritizing features, managing the product backlog, facilitating agile ceremonies, communicating with stakeholders, and making decisions about the product. Show less