Alexander McKay

Experience

• 

  Ferguson Recreational Center

  Sept 2008 - May 2010

  Receptionist

  Maintained front lobby of the recreation center.Signed in new members, managed phone calls, and handled customer related issues.

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  Clara Maass Medical Center

  Jun 2010 - Jun 2011

  Hospital Transport

  Transported patients to and from departments for diagnostic procedures.Provided basic nursing care and comfort to patients.

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  TheAlternativePress.com

  Dec 2010 - May 2011

  Sports Writing Intern

  Wrote seven high school basketball recap stories for publication on website.Interviewed coaches and players on their performance and outcome of the game.Kept stats during the game and took pictures of games in action, which were published.

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  Advanced Chiro Spine Center

  Jul 2011 - May 2013

  Marketing Coordinator

  Accountable for increasing number of new patients for chiropractic office.Led and managed a team of 4 massage therapists.Constructed and managed marketing programs for the massage therapy portion of the business, developing events to publicize services at schools, hospitals, gyms, ect.Attended and directed all community events and promotions.Actively identified and contacted target organizations.Results of efforts led to approximately a 15% increase in patient volume.

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  Madison Area YMCA

  Jan 2012 - May 2012

  Marketing and Communications Intern

  Developed and wrote 25 press releases on weekly YMCA activities for publication in the Madison Eagle, Daily Record, and Independent Press newspapers.Assisted with the development of web site for facility, suggesting placements for content.Assisted the Sports Director with various sports classes for children of different ages.

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  Sprint

  Nov 2013 - Feb 2015

  Assistant Store Manager

  I was responsible for selling products and services to new and existing customers. Trained a team to sell various products and services along with giving excellent customer service, all while being ranked against each other. Analyzed and resolved customer service issues. Was responsible for adhering to all sales processes and procedures established by the region.• Was ranked #4 of 68 in total sales throughout the company• Was ranked #1 in sales 5 out of 12 months• Trained an employee to rank #3 in her first month Show less

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  Party Planners West Inc

  Jan 2014 - Feb 2014

  NFL Super Bowl Boulevard Area Manager

  Facilitated the Super Bowl XLVIII fan experience by providing quality guest service to any and every person who participated in Super Bowl Blvd in New York City. Managed 20 staff members and 2 vendors to ensure smooth running of specific landmark. Used RFID scanners and Surface Tablets to generate fan profiles to track guest experiences.

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  Enterprise Rent-A-Car

  Feb 2015 - Dec 2016

  Assistant Branch Manager

  I trained and developed a team to excel at inside and outside sales, give exceptional customer service, and grow the fleet, to rank on a matrix against peers. Conduct marketing visits to commercial accounts to obtain additional business and maintain existing accounts. Scheduled retail, insurance, and corporate reservations by monitoring rates, managing inventory, and coordinating with customers.• As Manager increased number of rentals by 12% on a monthly basis• Increased total revenue by 9%• Consistently ranked in top 10% in the region in inside sales• During a 4 month rotation at Newark Airport, I ranked #1 of 35 employees in inside sales Show less

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  Marriott International

  Mar 2017 - Oct 2017

  Guest Service Agent
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  The Westin Galleria Dallas

  Oct 2017 - Jul 2018

  Front Desk Agent
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  The Westin Dallas Downtown

  Oct 2019 - now

  Oversee and lead team of 10 or more to provide the Westin brand experience during check in process and also during any guest interaction.Track, manage, organize, and oversee all Guest Room Upgrade sales for the hotel. Develop strategies and fun ways to ensure all practices produce results that surpass last year’s Room Upgrade sales.Lead all associates in number of upgrades, and revenue for the year of 2019, giving that year the highest revenue for any year since the hotel opened. Maintain positive guest relations at all times, with clear thinking and calm and creative problem solving skills to ensure brilliant customer experience while following WIG goals. Show less

  • Senior Sales Executive

    Jan 2022 - now

  • Group Accounts Coordinator

    Mar 2021 - Dec 2021

  • Front Office Supervisor

    Jul 2018 - Dec 2021

  • Sales & Catering Coordinator

    Oct 2019 - Aug 2020
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  Gaylord Hotels

  Jan 2025 - now

  Sales Manager