Stephanie L. Fitch

Experience

• 

  ESHA Research

  Apr 2014 - Feb 2022

  • 206% account growth year over year• Increased subscription retention rate from 78% to 92% • Creation of new follow up program for structured customer success through quarterly outreach• Analyze customer workflow processes to recommend streamlining integration• Manage a portfolio of accounts to achieve long-term success• Develop positive relationships with clients• Act as the point of contact and handle customers’ individual needs• Generate new business using existing customer networks to achieve new business sales• Resolve conflicts and provide solutions to customers in a timely manner• Supervise account representatives to ensure sales increase• Report on the status of accounts and transactions• Continually achieve revenue targets for growth, aligned with company objectives• Monitor and report sales metrics • Suggest actions to improve sales performance and identify opportunities for growth• Assist upper management in development of training and onboarding programs Show less

  • Strategic Account Sales Manager

    Jun 2019 - Feb 2022

  • Senior Strategic Sales Consultant

    Jan 2016 - Jun 2019

  • Software Consultant

    Apr 2014 - Jan 2016
• 

  Trustwell

  Feb 2022 - now

  · Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns, and modern social selling techniques· Gaining new business and incremental revenue to meet sales targets · Educating and exciting customers while leveraging innovative business solutions · Building relationships with key decision makers · Presenting and creating multi product solution opportunities · Understanding and selling groundbreaking integrated software solutions· Tracking and reporting progress through salesforce automation tools· Develop and implement plans to drive revenue growth· Identify prospective clients· Maintain strong client relationships· Enterprise Contract Negotiation Show less • Manage BOB of over 300+ top accounts with 209.03% NRR• 122% quota met for 2023 revenue for new logo and account growth • Consistently over achieving quota goals and KPIs • Redefining scope of engagement and target markets to increase business success rates• Managing high-profile territories, generating new business and increasing existing account sales• Securing high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities• Leveraging strategic planning to penetrate key accounts• Boosting customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs• Improving account management by predicting potential competitive threats and outlining proactive solutions• Utilize Zoominfo, SalesLoft, LinkedIn Navigator, and Salesforce to track customer information and drive purchases of Genesis R&D products and services• Building relationships with customers and community to establish long-term business growth• Resolving problems with high-profile customers to maintain relationships and increase return customer base• Collaborating with upper management to implement continuous improvements and exceed team goals• Creating and implementing new business opportunities by utilizing strategic networking strategies• Increasing profits through providing excellent customer service Show less

  • Enterprise Account Executive

    Jan 2024 - now

  • Key Account Manager (KAM)

    Feb 2022 - now