John Knight

Experience

• 

  Westpac

  Jan 2007 - Nov 2013

  Special project management reporting directly to the State Manager, “fixing” problematic divisions and under performing or neglected departments.Redesigning business unit’s operational models to better suit the environment in which they sit. Maximising staff capabilities with the goal of providing better customer services and efficient time management.Training staff members in new more efficient procedures, computer systems and banking legislation to ensure they are certified by Commonwealth standards to practice as a banker.Portfolio Management, sales and maintenance of banking solutions to maximise client ROI. Show less

  • Regional Transactional Manager

    Jan 2011 - Nov 2013

  • Relationship Banker

    Jan 2007 - Jan 2011
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  Fine Spun Catering

  Feb 2011 - Jan 2015

  MAÎTRE D’ & IT Operation Manager

  Provide waiter and bar tender services to functions on and off site to the function centre. Co-ordinated nightly staff duties, bump-in /bump-out of remote sites and facilitated any client requests. I.T. dutiesinclude Website Build & maintenance, SEO, database creation & maintenance and print media design.

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  VO2 Vitality Fitness

  Sept 2011 - Jul 2015

  IT Operations Manager

  Built and maintained customer information and transaction management system.Website maintenance & SEO, Facebook and other social media plugins and optimisation. iOS and Android app build and deployment. Writing business rules to better suit daily operations and leverage owners skill sets. Self check in kiosk design and build.

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  The Little Prince Cocktail Bar

  Feb 2012 - Dec 2014

  Manager

  Managed nightly operations of the Bar & Restaurant; including people leading, coaching staff, serving the public, report reconciliation, cash management and dealing with ad-hoc problems on a nightly basis. Proficient in bartending, cocktail making and daily bar/restaurant prep.

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  University of Wollongong

  Feb 2015 - Jul 2015

  Tutor

  Teaching Introduction to Information Technologies to Undergraduate and Master Students

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  UOW Global Enterprises

  May 2015 - Aug 2015

  Intranet Project Manager

  Intranet Re-Design Officer; analysing the needs of the organisation as it relates to the current and future use of the Intranet platform; recommend strategies and approaches to take in relation to a new platform; and additionally "clean up" the current outdated content and triage several performance problems with the platforms stability.

• 

  GBST

  Oct 2016 - Aug 2018

  Transformation Program Manager

  - Managed several programs of work to modernise the organisation's development capability in order to produce more SaaS based products - eg cloud vendor selection, a move from a capex to opex form of internal accounting, and support tooling uplift- Led the charge to move to a more Agile & Lean project management office vs traditional water - lead through example and successfully delivered all programs as Agile ones while still maintaining good governance and outcome realisation- As ‘sudo COS’Lead a C-level strategic review, replanning and execution for an 8 figure flagship product redevelopment. Lead the team to reimagine an ageing platform and create a compelling and executable business case to incrementally evolve it over 3yrs to stave off customer attrition and grow market share Show less

• 

  Contino

  Aug 2018 - Dec 2022

  - Crafting innovative IP and delivering transformation programs of work to some of the largest organisations in APAC, including Operating Model Redesign, agile delivery practice establishment, cloud transformation and digital transformations- Shaped Contino's GTM strategy, crafting a framework for future product/service strategies. Conducted extensive market, industry, and competitor research to create a new strategy that impacted Sales, Marketing, Product/Services, and Operations- At a major Insurance company I lead a program that reduced the value stream time of their "internal products" from 5 months to 3 weeks, increased morale from 5/10 to 8/10, and eliminated 33 handoff steps leaving only 2 - we achieved this by "treating everything like a product, not a project" Show less - Established the APAC Delivery Practice, staffed and trained a sizable team, created artefacts and governance mechanisms, performed demand management practice, and oversaw the APAC portfolio of projects totalling approx $100mil- Lead efforts to redefine our ways of working from traditional ICT methods, to a more modern product/service based delivery rooted in Agile and Lean practices. Defined ceremonies, playbooks, KPIs, and coaching collateral to enable the business and upskill team members- One such artefact was a Discovery and Roadmapping framework for mapping problems to measurable business value that helped reduce the discovery/pre-project time by up to 50% and acted as a cornerstone to a more outcome based way of service delivery Show less - Facilitated and led multiple Transformation styled programs of work at several global organisations including Major Retail, Energy, Insurance and Manufacturing sectors- Conducted multiple C-level strategy, operations and technology reviews. Crafted complex findings into simple, and executable roadmaps that move KPIs in the right direction with clarity and visibility- Spearheaded rescue and recovery efforts for a major energy provider's cloud transformation program - ‘reset’ the 100+ program team to accelerated delivery by 150%, reduced technology OPEX by 70%, and increased system performance by up to 200% Show less

  • Director of Transformation

    May 2020 - Dec 2022

  • Director of Delivery

    Sept 2019 - Apr 2020

  • Principal Consultant

    Aug 2018 - Aug 2019
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  Cognizant

  Nov 2022 - Aug 2023

  Mergers and Acquisitions Director

  - Co-Led the integration of 1,200 people from 3 organisations in 2 countries into Cognizant APAC within six months, doubling the size of the regional organisation- Enhanced existing M&A playbooks to accommodate accelerated timelines, multiple governing layers, complexity required to evolve GTM needs, and comms at multiple levels of the organisation- Facilitated CxO workshops, chaired program board meetings, and wrote decision papers to aid the LT to make challenging decisions around the critical path and options to aid delivery Show less

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  Ozee

  Sept 2023 - now

  Operations Director

  - First employee and equity partner focusing on the day to day operating of the business and co-authoring/leading People Ops, Finance, Compliance, Branding and broader GTM strategy- Researched and wrote funding proposal to secure federal and state grants, inclusive of implementing mechanisms to comply with tax and audit requirements- Established policies and procedures to comply with AU legislation, as well as leading efforts to Secure ISO27000, ISO 20000, and SOC2 compliance

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  Mantel Group

  Mar 2024 - now

  Strategic Account Principal