Sam Ambrose CISM, SSCP, Prince2 Practitioner, AgilePM

Experience

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  Orange

  Sept 2008 - Sept 2010

  Project Co-ordinator

  Creation and maintenance of key project governance documents (risk/issue logs, RAID reports, delivery roadmaps etc.) for Orange PCS Programme Office’s key delivery and operational activities.Delivery of comprehensive competitor benchmarking/customer experience project presented to the France Telecom Group and Director of Orange Broadband, forming the basis of new group software for the Orange dongle for Mobile Broadband division. Creation & implementation of key customer experience/process documents for our February 2009 Mobile Broadband laptop refresh across all key Orange direct channels (retail, telesales etc.)Completion of key competitor benchmarking exercises documenting clarity of roaming information & customer experience across Orange and key competitors. Show less

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  Unilever

  Jul 2011 - Jul 2012

  Project Co-ordinator

  Responsible for the design of a global internal staff SharePoint based discussion forum to 163,000 Unilever employees. Key Knowledge Management 'KM' tool for wider business & enabler for sharing information/wider employee collaboration within the organisation.Delivery of Moscow based project requirements, 3rd party product selection, conceptual wireframe designs, system governance documentation and processes, change & communication plans and other key project launch deliverables.Appointed Project Lead for the delivery of Single Sign Solutions (enabling users to login to key applications via one-click process.) Management and co-ordination of virtual project teams, working with remote, multi-national teams and third parties.Delivery of a wide range of high quality SharePoint team collaboration websites (conceptual design, build, launch and maintenance) utilised by global employee base. Established as 'go to' SharePoint expert for SharePoint site design requirements and customisation, user queries etc. Strong feedback received from range of stakeholders from across the business re SharePoint deliverables. Show less

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  Sky

  Aug 2012 - Sept 2015

  Business Analyst

  Responsible for overall system design and ‘end to end’ system design & implementation of key information management tools (ProjectWise & SharePoint 2010) for £multi-million construction programme. Programme is responsible for delivering a comprehensive refresh of Sky’s property portfolio.Responsible for authoring all system design documentation, leadership of MoSCoW based requirements gathering workshops and authoring of full technical specification.Leadership of multiple client facing requirements gathering workshops: delivered through customer interviews, development of user stories through usage of professional mock-up tools (e.g. Balsamiq) to elucidate business requirements and user journeys. Definition of full business requirements via MoSCoW based method for effective requirement prioritisation.Design & implementation of complex custom SharePoint workflow solutions (delivered via SP Designer & InfoPath) for ‘Project Olympus’: a project tasked with migrating O2 broadband users to Sky based broadband accounts. This complex workflow enabled the assignment of thousands of workflow tasks to multiple users based in cross-functional teams; key enabler for successful project delivery. Excellent feedback was received from a range of senior stakeholders.SharePoint Administration SME/SharePoint Designer SME in site design: usage of custom webparts, site pages, content types, search scopes, version control, integration with wider MS Office tools, business intelligence centre and records centre management functionality.Leads dedicated monthly SharePoint ‘super users’ group to showcase subject matter expertise & to actively encourage knowledge sharing/collaboration. Show less

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  Deutsche Bank

  Sept 2015 - Mar 2016

  Business Analyst

  Responsible for authoring ‘Current State Analysis’ document detailing current records management practices (e.g. retention, disposition, archiving and other key records management processes) across Deutsche Bank for key legal documentation, in support of a wider Records Management programme. This entailed interviewing stakeholders from across a range of business functions, geographies and across all levels of seniority up to director level, in addition to undertaking analysis of existing records management tooling and wider capability assessments.Responsible for producing ‘gap analysis’ document, utilising the Current State Analysis. The objective of this deliverable was to describe the existing Records Management deficiencies within the business and moreover to provide best practice records management recommendations to address the gaps that had been identified, utilising evidence of poor practice identified in stakeholder interviews, tooling and user capability assessments. The final output was presented to senior directors and was well received within the business.Appointed as SharePoint SME for roll-out of SharePoint upgrade project. Role entails working with stakeholders from various cross-functional business units and across geographies to uplift existing SharePoint site collections and migrate users on to new SharePoint platform, acting as SME/consultant to support users in adopting best practice SharePoint usage and administration techniques. Show less

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  Schroders

  Apr 2016 - Jul 2019

  SharePoint Business Analyst

  Responsible for leading the digitising of numerous paper-based manual business processes, achieved through process optimisation analysis, design and implementation of SharePoint automated workflow and form solutions across various business operations teams within Wealth Management using SQL, Web Service and Nintex technologies. This delivered a range of benefits: automated audit trail, automated audit/retention policies, real time tracking of requests, robust data capture (‘right first time’), mobile approval capability and full process optimisation. This also delivered significant operational improvements (e.g. quicker process turnaround times, business process automation, actionable MI and reporting) I worked in direct collaboration with operational/technology teams to understand the business problem and deliver the required benefits accordingly.Development of high-quality global reports for senior management up to and including Management Committee level, utilising sophisticated data modelling and analysis techniques derived from MS Excel Expert certification to produce clear, data-led, actionable insights for the organisation delivered in collaboration with the management committee. This enabled the identification of clients at risk of leaving the organisation and highlighting appropriate mitigating measures and behavioural/operational changes based on data insights.Responsible for the design and implementation of various SharePoint team websites, implementing document library, access control and form/workflow capabilities as part of overall site design. Implementation of ‘Search Centre’ feature to enrich user experience for colleagues. Delivery of user guide, FAQ, briefing note and other end user materials to support transition to BAU. Show less

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  C. Hoare & Co.

  Jul 2019 - now

  Attainment of various cyber security professional certifications (e.g. CISM, SSCP) and possess strong understanding of cyber security best practices, and associated frameworks (e.g. NIST and ISO27001 standards). I strive to ensure my continuous professional development, and I am currently studying for Microsoft Azure Fundamentals certification. Appointed to lead the bank’s Information Security Programme, a large-scale, bank-wide change initiative. Responsible for the planning and delivery of various cyber-security product solutions, recently including a Password Manager and Cyber Incident Detection and Response capabilities. Creation of password standard documentation (per NIST 800-63B framework), and development of cyber incident response runbooks utilising knowledge of best practice information security frameworks (e.g. NIST 800-61), collaborating directly with cyber, technology and operational teams. Development of full comms and training plan artefacts to support transition to BAU,Delivery of Information Security ‘road show’ briefing events to both technical and non-technical users. e.g. presentation to cyber engineers and bank wide employee base detailing new cyber threat hunting tooling, promoting ‘secure by design’ culture and communicating wider awareness of key cyber security risks and controls utilised by the bank and the role that the whole bank has to play in mitigating these risks, and to embed best practice operational processes and best practices across the bank in-line with ISO27001:2022 standard framework.Responsible for leadership and management of multi-discipline teams and third-parties to achieve programme deliverables (e.g. implementation of cyber threat detection and incident response solution) Delivery of significant improvement in bank’s’ cyber incident response capability as measured by annual ‘red-team’ exercise. Show less

  • Delivery Manager

    Aug 2020 - now

  • Business Analyst

    Jul 2019 - Aug 2020