Quinee Dacillo

Experience

• 

  TELUS International Philippines

  Jul 2012 - Oct 2012

  Internship

  - Assist IT Support team on project- Reimage desktop computers- Basic troubleshooting for LAN networks- Installation of software application- Desktop inventory

• 

  TELUS International Philippines

  Jun 2014 - Dec 2014

  IT Support Specialist

  Job Description• Network and System troubleshooting and escalate issues/problems to appropriate group following the Helpdesk/Escalation Procedures• Deploy and Configure desktops following the account requirements• Inventory of System unit and peripherals• Deploy, configure and provide first level of troubleshooting of Avaya IP Phone• Software application installation and troubleshooting• Desktop support provides first-level or end-user/customer support for computer systems, which may include software, hardware or Network/System Issues on both Desktop and LaptopSkills- MS Office Application- Windows Operating system- Active Directory- Kaseya Ticketing Tool- Group Policy- Avaya IP Phone- Dameware Show less

• 

  TELUS International Philippines

  Feb 2015 - Feb 2023

  Job Description• Provides support to end users who experience technical difficulties but not limited to internal/external e-mail systems, software applications, and hardware support• Conduct first level of troubleshooting in Network/System/Telephony and escalate the issue to pertinent group• Wireless network and Email configuration ( Laptop and mobile phones ) and troubleshooting• Deploy, configure and provide first level of troubleshooting to VoIP Phones ( Avaya and Cisco )• Conduct UAT for new software deployment, network and system changes/upgrade• Add/Remove Computer names in Active Directory• Unlocked end user accounts and password reset using account locked out status and active directory• Image desktop using Symantec ghost serverSkills• In-depth knowledge in software and hardware troubleshooting• Knowledgeable in IP Phone deployment, configuration and troubleshooting• Knowledgeable in Active directory domain and services• Knowledgeable in Network, System and Telephony troubleshooting• Knowledgeable in routing and switching• Knowledgeable in upgrading Cisco IOS Show less

  • Network Administrator

    Jun 2018 - Feb 2023

  • Site IT analyst

    Feb 2015 - Jun 2018
• 

  Accenture

  Oct 2021 - now

  Network Security Engineer