Nina Vojnovic

Experience

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  Poliklinika Identalia

  Jan 2013 - Dec 2013

  Administrative Assistant, Translator

  - administrative works and translations (Italian - Croatian)- captivating new clients and providing them with information about the main services at the Polyclinic (dental implants and solutions for missing teeth), organising and coordinating dental treatments and accommodation- contacting patients before and after surgery (phone calls, e-mails), instructing patients on postoperative and general oral health care, scheduling and confirming appointments, keeping treatment records, and conducting customer satisfaction surveys Show less

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  Lauba

  Feb 2013 - May 2013

  Community Manager (Intern)

  - ​preparing for openings, taking care of artworks, guidance, assisting in media and web administration- content creation: coordinate Facebook posts and ensure daily art and culture news (with a focus on contemporary visual art and artists; exhibitions and cultural events in Croatia and abroad)- regularly updating Lauba's library database - cataloguing new magazines, periodicals, and books

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  National Museum of Slovenia

  Feb 2014 - May 2014

  PR Assistant (Intern)

  - assisting the PR Department during press conferences and temporarily exhibitions- conducting research to improve and re-design the Museum's newsletter - updating several PR databases and helping organisers during international workshops

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  Marenauta

  Jun 2015 - Aug 2015

  Customer Service Advisor

  - handle enquiries in English and Italian, offer products and services to customers (finding boats and making offers; supporting clients during the rental period)- performing administrative tasks

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  Atlas

  Jun 2017 - Dec 2017

  Commercialist

  - plan and arrange travel itineraries, tour packages, tailor-made programs, cruises, transport, accommodation, and excursions and ensure that all the needs of the customers are met and described in detail; calculate total travel costs- contact hotels and tour operators to make suitable arrangements and advise customers about travel issues and required documentation - handle requests in English, Spanish and Portuguese- deal with payments, complaints, refunds and other administrative tasks- trained new staff Show less

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  Bodø Vandrerhjem / Bodø Hostel & Motel

  Mar 2018 - Jan 2020

  Front Desk Receptionist

  - main tasks: sales, customer service/ reception and office administration, ordering office supplies and keeping an inventory of stock (responsibility and ability to work independently)- welcoming guests and creating a positive relationship with them - processing guest check-ins, check-outs, and taking care of new reservations (phone, emails, websites, walk-ins, larger groups) - regularly updating prices and availability on different online platforms (Booking.com, HostelWorld, HiHostels)- handle cash and card payments, refunds, till reports- provide information about Bodø and its surroundings (attractions, events, trips, public transport, accommodation, activities...) Show less

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  Inditex

  Jul 2020 - now

  - main task: to safeguard the employee’s interests in matters related to their work environment- participating in risk assessments, safety walks, and evaluation of surveys concerning HMS - undergone training for operation specialist (November 2022 - April 2023)- supporting and improving delivery procedures- overseeing the operations team- actively involved in deliveries (unpacking, sorting, pricing, and placing) and shopfloor replenishment- organizing and arranging the stockroom according to layout and standards- supporting other store functions when needed (devolutions, promotions, online sales)- maintaining the store’s image- customer service

  • Health and Safety Representative

    Nov 2022 - now

  • Sales Assistant

    Jul 2020 - now