Lisa Jones

Experience

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  Time Warner Cable

  Jun 2006 - Nov 2011

  Marketing & Sales Assistant

  •Accurately processed new service requests through associated web applications and billing management programs.•Provided accurate and timely information to both internal and external contacts.•Identified, researched, and resolved customer issues using available department resources, web applications and training material.•Possessed a commitment to follow-up with all unresolved customer inquiries, not limited to, but including; external billing research, market offers and order entry errors.•Utilized communication and customer satisfaction skills to answer phones and respond to internal and external customer requests.•Effectively communicated with customers and internal employees to place orders received via fax and other web applications.•Identified and suggested process improvements while also creating training documents for processes across the Texas Region.•Identified, documenedt and communicated unexpected or unusual trends in call volume.•Up-sold products and services when applicable. Show less

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  The Physicians Practice S.O.S. Group, Inc

  Aug 2012 - Jul 2013

  Director of Franchise Operations
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  Waypoint Marine

  May 2013 - now

  Finance Manager
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  Waypoint Marine Inc.

  May 2013 - now

  Business Manager