Sahiba Saluja

Experience

• 

  Merrill Lynch

  Jan 2010 - Jun 2010

  Intern

  • Operations - Gained insight into Job Information Language (JIL) by scheduling and monitoring over 100 jobs on Unicenter’s Autosys Job Monitoring System. • Operations - Developed the skills of converting a Business Requirement Document to the product, by automating Trade Reports for the Taiwan office using VBA Macros.• Monitored the IT Service Management Queue.• Modified and updated the GPC Application Technology Website• Automated the monthly Support Report using VBA macros and pivot tables Show less

• 

  Accenture

  Sept 2011 - Feb 2012

  Software Engineer Intern

  • Involved in Configuration Item (CI) Management including Preparation of project sign off documents.• Worked with the Testing team to write Test Scripts and help in automated testing.• Worked and coordinated with the Change Management Team to review feedback points from the clients and resolve them.• Coordinated and documented the QA meetings with clients.

• 

  UBS

  Mar 2012 - Jun 2016

  Associate Service Delivery Manager

  • Operational Excellence - Worked with vendor staff to successfully deliver projects on themes of waste elimination, automation & consolidation using Lean Methodology, saving USD$1.1M annually and reducing team headcount by 13%.• Business Analytics – Instrumental in creation of robust and interactive dashboards on Tableau to monitor KPIs and take corrective actions, reducing reporting effort by 20% and eliminating dependency on weekly raw data extracts.• Operation Management – Designed, implemented and maintained an on-boarding / off-boarding framework using VBA macros; instrumental in streamlining on-boarding of 68 FTE over 4 years, reducing effort by 15%.• Operation Management – Conducted training sessions on WCC for Autosys to train 150 people across Singapore & India, reducing Autosys service requests to zero and increasing team efficiency.• Financial Management – Tracked and managed financials for the team with an annual budget of US$8.5M to align demand reduction (100 FTE), offshoring (26 FTE) and on-boarding (68 FTE) across 4 years, saving US$5.3M annually. Show less

• 

  UBS

  Dec 2016 - Jun 2023

  • Operational Excellence – Spearheaded the effort to save 1000+ hours of manual effort through elimination or automation of repeatable tasks, creating capacity to work on new projects.• Operation Management – Managed Americas Enhanced Command & Control Covid-19 taskforce to ensure stability and availability as staff transitioned to working from home. Published reports for senior management and BCM.• Process Management - Defined and implemented a JIRA process to ensure efficient reporting of automation savings and re-utilization. The process was used to automate 5 FTE worth of manual work.• Project Management – Collaborated with developers to automate alerts (80%), incidents (20%) and requests (6%). Also instrumental in integrating AppDynamics with Netcool for 204 applications for proactive and efficient monitoring.• Service Management – Created a comprehensive Service Catalogue and instrumental in defining and managing 50 service level targets and KPIs to measure work drivers and performance metrics.• Operation Management – Created an On-boarding framework to gather Minimum Entry Requirement (MER), calculate effort and conclude with cost estimations, tracking to full closure with budget transfers, reducing manual effort by 10%.• Financial Management – Applied strong governance and control to team real estate, formulated a pragmatic approach toaddress the desk space issue and relinquished 37 desks, saving USD 296k annually.• Business Analytics – Single-handedly established a central reporting framework for consistent reporting, reducingmanual effort by 50%. This was achieved by developing Tableau dashboard for incident and request management andmainframe failures.• Client Communication – Instrumental in defining the regional communication strategy for major incidents. Responsiblefor publishing monthly reports and newsletters for executive management and stakeholders. Show less

  • Service & Project Manager

    Aug 2018 - Jun 2023

  • Deputy Service & Account Manager

    Jan 2018 - Jul 2018

  • Deputy Chief Of Staff

    Dec 2016 - Dec 2017
• 

  JPMorganChase

  Jul 2023 - now

  Chief of Staff