Manuel Emilio Solis Esquivel

Manuel Emilio Solis Esquivel

Financial Customer Service Representative

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location of Manuel Emilio Solis EsquivelCosta Rica

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  • Timeline

  • About me

    Subject Matter Expert (SME) / Technical Support Engineer

  • Education

    • Manuel Benavides Rodriguez

      1998 - 2003
      High School High School
  • Experience

    • Aegis

      Sept 2009 - Oct 2010
      Financial Customer Service Representative

      ❏ Provided Customer service for Chase Bank: ❏ Monthly payments ❏ Balances.❏ Payment arrangements.

    • DXC Technology

      Oct 2010 - Jun 2022

      Technical & Knowledge Management Trainer February 2013 - Present ❏ Provide Technical Training for new hires and also Refresh training for current agents ❏ Devise technical training programs according to organizational requirements❏ Determine course content according to objectives❏ Provide the agents with the knowledge required in technologies such as VPN, Cisco Anyconnect, Active Directory, Microsoft Office Applications. ❏ Prepare training material (presentations, worksheets etc.)❏ Opening of Pfizer Service Desk in Mexico DF. ❏ Create, modify and delete articles on the Knowledge Base ❏ Provide accesses to the Knowledge Base. Show less

      • Technical & Knowledge Management Trainer

        Jan 2015 - Jun 2022
      • Technical Training Specialist

        Oct 2010 - Jun 2022
    • Data Glove Inc. - Part of Persistent Systems

      Jun 2022 - Feb 2024
      Windows performance support escalation engineer
    • Microsoft

      Feb 2024 - now
      Technical Support Engineer
  • Licenses & Certifications