Manuel Emilio Solis Esquivel

Experience

• 

  Aegis

  Sept 2009 - Oct 2010

  Financial Customer Service Representative

  ❏ Provided Customer service for Chase Bank: ❏ Monthly payments ❏ Balances.❏ Payment arrangements.

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  DXC Technology

  Oct 2010 - Jun 2022

  Technical & Knowledge Management Trainer February 2013 - Present ❏ Provide Technical Training for new hires and also Refresh training for current agents ❏ Devise technical training programs according to organizational requirements❏ Determine course content according to objectives❏ Provide the agents with the knowledge required in technologies such as VPN, Cisco Anyconnect, Active Directory, Microsoft Office Applications. ❏ Prepare training material (presentations, worksheets etc.)❏ Opening of Pfizer Service Desk in Mexico DF. ❏ Create, modify and delete articles on the Knowledge Base ❏ Provide accesses to the Knowledge Base. Show less

  • Technical & Knowledge Management Trainer

    Jan 2015 - Jun 2022

  • Technical Training Specialist

    Oct 2010 - Jun 2022
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  Data Glove Inc. - Part of Persistent Systems

  Jun 2022 - Feb 2024

  Windows performance support escalation engineer
• 

  Microsoft

  Feb 2024 - now

  Technical Support Engineer