Mukhthar Shariff CSM®, SAFe® Agilist, ITIL® Foundation

Experience

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  JPMorgan Chase & Co.

  Dec 2005 - Nov 2006

  Service desk analyst

  •Providing Technical Assistance to internal employees of JPMorgan chase •Assistance for Lotus notes E-Mail client, Same Time and Remote access.•Mentoring juniors for carrying out their roles effectively. •Identify the areas of improvement and provide the necessary training.•Take ownership of the escalated issues and provide Technical assistance to the customers.•Research on unresolved issues and contribute articles to the Knowledge base Team•Participate in Quality Calibration sessions with the Quality Team.•Identify and communicate top quality issues to Team Leader.•Participated in developing various projects which helped the team to bring up their matrices. Show less

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  Fidelity Investments

  Dec 2006 - Mar 2016

  Senior Systems Engineer

  •Operations Lead for Fidelity`s Enterprise Social Collaboration platform JIVE SBS 4.x, 6.x & 7.x•Successfully transitioned support & Operation Project from External vendor to Fidelity’s Internal Business Unit •Successfully Implemented JIVE SBS as a Enterprise Social media platform to Production•Evangelist of Fidelity`s Social media application and driving usage from India•Extending hand with global partners in conducting training's to spread awareness on the best usage of the tool•Driving Use case analysis with end users and negotiating with vendors for tool enhancements. •As part of DevOps team Involvement in the Project from Inception till Completion•Represent Collaboration Operations in all Service Improvement sessions•Received accolades for the best presentation In Fidelity`s technology fest•As an Operations Lead contributing towards Fidelity Enterprise Stability and Service Excellence initiative in Enterprise Infrastructure.•Implementation of best practices and recommendation in Collaboration Operations Space•Partner with the global team members to provide seamless customer experience and uninterrupted services•As a member of Change Advisory board chaired CAB sessions, Participate in GATE meetings, Change selection & review process meetings.•Business Continuity Champion for Fidelity`s Internal Business Unit•As a BCP Champ , Take active participation in Planning the Disaster & Recovery strategies for the Business unit•Active contribution towards BCP roles & responsibilities•Part of Fidelity`s Agile Community , where the focus is on how to become more Agile•Focusing on Implementing one of most popular Agile methodologies ( Scrum & Kanban ) techniques to deliver Projects in an effective and timely fashion•Liaison between Project team members and Management •Representing Collaboration Operations in Scrum meetings•Acting as a facilitator for the local and global project team and support the program manager andSupport the Program manager. Show less

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  Infosys

  Jul 2016 - Apr 2017

  Senior Consultant

  Agile Coach at the Domain Consulting group •Responsible for handling Waterfall to Agile transformation program and anchored the E2E agile transformation for a Telco giant.•Responsible for responding to Agile RFP`s, RFI`s and New Project bidding process•Responsible for establishing Agile Center of Excellence ( CoE) and Agile Program Management Office.•Change agent helping stakeholder alignment to adopt agile•Coaching multiple distributed scrum teams on agile best practices (Task designing, iteration designing, story writing, Managing backlogs etc.)•Responsible for driving sessions like Iteration Planning, Story Grooming, Retrospection, Iteration Review and Agile Metrics Review with Biz and IT.•Independent key driver in driving discussion and workshops with client in complex agile programs Providing all support to the team using a servant leadership style whenever possible, and leading by example•Well versed in a variety of software development, program and project management methodologies and techniques •Experience in establishing and coaching Scrum of Scrums and Product Councils in a multi-team Agile environment •Agile Lifecycle Management tool expertise- with Rally and Jira software•Managing organizational change initiatives. •Helping expand the Agile CoE as a key member in E2E hiring process. On-boarding and mentoring junior agile coaches.•Guiding teams in the adoption of agile software development practices (Helping writing user stories, release schedules, integration planning, scrum meetings, velocity and capacity planning). Show less

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  IBM

  Apr 2017 - Sept 2018

  Transition & Transformation PM

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  JCPenney

  Sept 2018 - now

  • Senior Project Manager | Infrastructure Engineering

    Sept 2018 - now

  • Project Manager - Infrastructure Engineering

    Sept 2018 - now