Experience

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  7eme sens production

  Feb 2011 - Feb 2011

  Assistant project manager

  Internship | Incoming and business tourism agency based in St-Tropez• Preparation of briefs and tourist activity programming for agency clients (transfers, hotels, restaurants, choice of menus, cultural, sporting and culinary activities, yacht hire, private parties, etc.)

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  Cwt

  Jun 2011 - Jun 2011

  Reservations agent

  Internship | Carlson Wagonlit Travel Germany• Traveller Services and Transaction Management Department • Make reservations via Amadeus software and in-house systems

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  Saint tropez tourisme

  Jun 2011 - Aug 2011

  Tourist trip advisor

  • Greeting visitors via phone and in person, cruise reception during the summer season • Selling tourism products and services, managing reservations department• Quality monitoring

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  Métropole nice côte d'azur

  Nov 2011 - Dec 2011

  Assistant project manager | events department

  Internship | Events Department• Selection of artistic programming• Maintaining relationships with artists• Drafting of contracts, coordination of various suppliers, logistics

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  Grand besançon métropole

  Mar 2014 - May 2016

  Curatorial & documentation assistant

  Museum of Art and Archaeology of Besançon | France• Preventive conservation: worksites and collection transfers • Documentation : digitization, computerization and data entry regarding the collections, enrichment of data on art works• Participation in preparation of temporary exhibitions • Loan management (administrative tasks), Archival tasks

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  Voxpro

  May 2016 - Jan 2017

  Airbnb multilingual experience specialist

  • Provide friendly and efficient service to a worldwide Airbnb community• Respond professionally to inbound phone calls , including urgent situations • Identify and escalate issues appropriately • Compose thoughtful and accurate messages to customer emails • Research information and troubleshoot problems using available resources• Arbitrate in situations between users • Proactively and independently work to meet targets and goals

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  Apple

  Feb 2017 - Jan 2018

  Customer relations advisor

  • Represent Apple as the highest escalation point• Restore and strengthen customer's loyalty and faith in Apple in a whole• Resolve complex non technical issues in a timely and courteous manner • Collaborate with other departments to ensure complete customer satisfaction

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  Alainn tours

  Jan 2018 - Jul 2018

  Project manager / reservations deputy manager

  • Support business developments projects focussed on customer satisfaction : - training of Sales Agents & Team Leaders - quality audit - customers feedback management - creation of communication medium and templates• Work in pairs with Reservation Leader to monitor overall reservations and to provide effective coaching and monitoring of trainees.• Make accurate reservation bookings and confirmations to suppliers across Ireland & the UK• Negotiate rates and service towards suppliers• Follow commercial procedures • Prepare road book for clients & monitor the completion of the files • Responsible for the maintenance and improvement of contents data (products, texts, data, visuals) on the CRM Show less

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  Smartbox group

  Aug 2018 - Oct 2018

  Account manager france

  • Creating and maintaining relationships on a portfolio of 1000+ Smartbox partners.• Serve as the lead point of contact for all partner account management enquiries • Focus on business development with all existing partners to identify their company goals and enable them to achieve and surpass their targets• Upsell : negotiate contracts and close agreements to maximize profits to partners ensuring high levels of customer satisfaction• Worked across departments to ensure a smooth communication with partners to an optimum and concise level• Utilize Salesforce CRM as part of my daily activities and ensured the integration of different activities and SOPs to Salesforce operated correctly to maximize my work day Show less

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  Tour partner group ireland

  Oct 2018 - Nov 2020

  Fit quotations executive (b2c) - evaneos | ireland & scotland

  ** Redundancy due to Covid19 **• Create and sell tailor-made trips in Ireland & Scotland within an agreed time frame• Market : Evaneos individual travellers & small groups from France, Switzerland, Belgium & Canada • Prepare costings and quotations on Tour Plan (Tour Operator Software) • Prepare detailed itineraries via Evaneos TIPI trip planner • Research new itineraries and products in Ireland & the UK • Deal with bookings, amendments and cancellations from clients• Invoice and collect payment from clients• Member of the works council : organisation of events & communication• Participate in FAM trips organised both by the department and the company Show less

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  Geneva trade center

  Jun 2021 - Jul 2022

  Trading project manager

  • Commercial conversion of prospects/ individual customers through face-to-face meetings. • Analysis of profiles, construction of projects and sale of training courses in trading. • Telephone prospecting, administrative and financial follow-up of sales files. • Management of internal employees and business partners. • Presentation of workshops and participation in business seminars.

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  Time for the planet

  Dec 2022 - now

  Shareholder