Experience

• 

  Eugene emeralds

  Jun 2012 - Sept 2012

  Stadium attendant

  As a stadium attendant for the Eugene Emeralds I worked with a team of coworkers to clean the stadium the morning after games.

• 

  Portland trail blazers @ the rose quarter

  Oct 2013 - Oct 2015

  Video analyst

  My work with the Portland Trailblazers involved watching and analyzing game film from teams around the National Basketball Association. It required exceptional observation skills and the ability to remember and correctly identify numerous aspects of the game of basketball to accurately analyze up to 40 possessions per quarter. The position was part time and all work was done from home.

• 

  Tualatin hills park & recreation district

  Jun 2014 - Jun 2015

  Being a leader at the after-school program Club Splash I was in charge of as many as 40 children from kindergarten to second grade. I was one of a number of employees who would drive to local elementary schools to pick up the children and bring them back to the recreation center. Once all the children were back I was part of a team that would organize and lead the children in activities, art projects, and games and supervise them at all times. It was also my responsibility to communicate with parents about any incidents that occurred involving their child and upcoming events or changes to the schedule. Show less

  • Club Splash Leader/Driver

    Sept 2014 - Jun 2015

  • Xtreme Camp Leader/Driver

    Jun 2014 - Sept 2014
• 

  Pacific office automation

  Jan 2018 - Nov 2019

  -Triaged incoming calls and email submissions and determined priority based on impact and urgency-Gained in-depth knowledge of ticketing software-Honed already strong customer service skills-Troubleshooting of software, hardware, and network errors-Often worked with sensitive customer data and followed company policy regarding approval prior to granting elevated privileges-Documented troubleshooting process and resolutions in a ticketing system-Contributed documentation of common issues and standard procedures to a knowledge base-Worked the on-call rotation for after-hours support Show less

  • IT Onboard Coordinator

    Mar 2019 - Nov 2019

  • Help Desk Technician

    Jan 2018 - Mar 2019
• 

  Beaverton school district

  Nov 2019 - Jan 2022

  Technical support specialist 1

  -Provide in-person technical support for Staff and Students-Manage the configuration, distribution, and maintenance of iPads, Chromebooks, and Macbooks-Troubleshoot software and hardware from MFPs to WAPs and Office365 to Creative Cloud-Distributed and supported over 800 devices during Distance Learning-Implemented a system to allow Students to trade in damaged or non-working devices at any time during the school day while maintaining proper tracking of inventory-Communicate IT changes to end users and respond to questions that arise from those changes Show less

• 

  Structured communication systems

  Feb 2022 - now

  Systems engineer ii

  - Acts as a primary escalation point for Tier I engineers in remediating service requests and incidents, for both customers and internal operations.- Primarily focused on assisting with the troubleshooting of various issues, service requests or incidents.- Take appropriate actions while assisting and enabling Tier I engineers to troubleshooting incidents and providing basic service coordination for initial triage/troubleshooting of service requests.- Review completed service requests and incidents for errors or omissions, and identify additional actions required to resolve outstanding issues and ensure excellent customer service.- Act as the first line for incoming customer communications, when required.- Design product implementation plans for customers of Structured. - Install, configure and provide subject-matter expertise on the various systems and appliances from the manufacturers that Structured represents.- Put together project files in a timely manner and provide project management services when appropriate.- Identify professional service opportunities to address customers’ security, network, storage, systems, voice and mobility needs.- Assist in defining Structured’s value proposition to end-users.- Assist in sales opportunities with Structured’s sales personnel. Show less