Experience

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  Sitel group

  Aug 2005 - Sept 2007

  Bilingual customer service specialist

  As a Bilingual Customer Service Specialist at Sitel, I was responsible for providing excellent customer service through inbound calls. My duties included verifying customer information, answering questions, and assisting customers with account information. I also processed payments and accurately documented each customer interaction to ensure problem resolution. During each call, I built rapport with customers and provided information about the company's products and promotions to enhance their experience. I maintained knowledge of the company's policies and procedures to ensure that I provided customers with accurate information. Additionally, I attended team meetings and training sessions to ensure that I was up-to-date with company policies and procedures. Show less

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  Wow! internet, cable & phone

  Sept 2007 - Mar 2013

  As a Retention Technician Specialist at WOW! Internet, Cable & Phone, I was responsible for maintaining customer retention by collecting debts, both in person and by phone, and ensuring the return of company equipment. I successfully collected an average of $5,000 in cash, check, and credit card transactions every two weeks. Additionally, I operated and maintained my assigned company vehicle and worked with minimal supervision to meet my targets.I demonstrated my commitment to safety by climbing poles and other structures with proper equipment, including a safety belt, safety strap, and climbers. Throughout my tenure, I maintained a high level of professionalism and customer service, earning recognition from both customers and management. Show less As a Broadband Cable Technician II, I installed and troubleshot telephone, cable, and internet services from drop tap to antenna terminals on customer equipment. I operated and maintained my assigned vehicle in accordance with company guidelines and ensured that it was stocked with the necessary equipment. I was also on-call during scheduled periods and responded to calls as needed.In addition, I educated customers on using service-related equipment, coordinated with other departments to ensure customer satisfaction and problem resolution, and accurately completed the required paperwork and documentation for each job assignment.On average, I handled $600 in COD (cash on delivery) in two weeks. My technical expertise and commitment to customer satisfaction helped me excel as a Broadband Cable Technician II. Show less

  • Retention Technician Specialist

    Aug 2011 - Mar 2013

  • Broadband Cable Technician II

    Sept 2008 - Aug 2011

  • Bilingual Customer Service Representative

    Sept 2007 - Sept 2008
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  United brotherhood of carpenters & joiners of america

  Sept 2013 - Feb 2015

  Journeymen carpenter

  During my time as a Journeymen Carpenter with the United Brotherhood of Carpenters & Joiners of America, I demonstrated my expertise in all aspects of carpentry, from interpreting blueprints and diagrams to erecting scaffolds and frameworks. I utilized my precision measuring skills and a variety of tools including hand and power saws to accurately cut and shape materials to the required size and shape.In addition to carpentry skills, I also employed my knowledge of safety regulations and standards to anchor and brace structures securely, ensuring the safety of all workers on the job site. Throughout my tenure, I maintained a strong commitment to delivering high-quality workmanship and exceeding expectations, earning the respect and trust of my peers and supervisors. Show less

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  Wow! internet, cable & phone

  Jan 2015 - Jun 2018

  Sales consultant

  As a sales consultant at WOW! Internet, Cable, & Phone, I played a key role in driving revenue and achieving business objectives through strategic sales and marketing initiatives. With a focus on building lasting relationships with customers and delivering exceptional service.During my time at WOW!, I developed and implemented effective sales strategies and marketing campaigns, managed customer accounts and inquiries, and collaborated with team members and leadership to optimize business operations. I also utilized my exceptional communication and interpersonal skills to build strong relationships with customers and earn their loyalty and trust. Show less

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  Keller williams realty, inc.

  Feb 2015 - Feb 2019

  Licensed realtor®

  As a licensed realtor® at Keller Williams Realty, I provided top-notch real estate services to clients in the Augusta GA/SC area for over four years. With a focus on delivering exceptional customer service and exceeding client expectations, I quickly built a reputation as a trusted and reliable partner in the real estate industry.During my time at Keller Williams, I conducted thorough market research and analysis, developed and implemented targeted marketing strategies, negotiated contracts, and terms, and managed all aspects of the transaction process from start to finish. I also built strong relationships with clients and industry professionals alike, earning their trust and loyalty through my dedication to their success. Show less