Experience

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  Ojsc shatura furniture company

  Apr 2005 - Aug 2010

  Re-engineered 30+ internal processes to increase the effectiveness and productivity of various teams across the business, including IT support and Finance Operations. Designed and implemented enterprise-wide IP telephony system based on Cisco hardware to switch from PSTN to IP. Negotiated contracts with regional ISP and mobile network operators to centralise services procurement. Slashed the annual cost of telephony services by 70%.

  • Business Analyst

    May 2010 - Aug 2010

  • Systems Administrator

    Apr 2005 - May 2010
• 

  London stock exchange group (lseg)

  Sept 2011 - Apr 2019

  A technology product management and client relationship management role focused on delivering the transformation of LSE’s digital client service channels- Designed and delivered Issuer Services Portal, from product strategy, roadmap and financials to detailed user stories and implementation into AWS cloud- Actively promoted and practiced Scrum and Kanban Agile methods in line with LSE's established CI/CD process and UAT approach with delivery teams based in Milan and Colombo, Sri-Lanka- Delivered client product demos and training for customers globally, as well as feature launch events with external partners in London- Enhanced the product value proposition by integrating API data feeds from vendors, including AI-driven investor sentiment analysis and equity research- Facilitated revenue generation through Issuer Services Marketplace and the cross-selling of LSEG services- Managed and mentored the client support team members based in Colombo, Sri-Lanka Show less Business management and consulting role focused on delivering business strategy for Cash Secondary Markets business:- Developed the retail investor engagement strategy to focus on equities trading and financial education- Built and maintained revenue models for the 3 year business plan and consulted on pricing strategy, managing a circa £90m annual budget- Delivered client analytics and reporting for Sales team to build sales pitch books. - Automated monthly client billing process to deliver faster, more accurate client invoicing.- Re-engineered team business processes to comply with Group-wide policies and to increase productivity. Show less - Re-engineered and documented all internal business processes, and put a review procedures in place to ensure compliance. - Developed a system of SLAs and KPIs for all outsourced functions and put a regular reporting process in place, achieving significant cost savings and service quality improvement- Automated analytics reports in SAP Business Objects suite to support daily operations reporting and support the Sales team to identify revenue opportunities - Built all operations and management reporting for Turquoise Plato Block Discovery at service launch Show less Fast-track professional development programme at the heart of the global financial markets, covering 3 rotations:- International project in Milan, Italy: designed and delivered Quality assurance plan and testing scenarios for the migration of Borsa Italiana's markets to MillenniumIT trading platform. - Product management role with UnaVista, LSE's hosted platform for all data matching, reconciliation and validation purposes: re-engineered the billing process for all customers, eliminating revenue leakage and identifying c. £500k of additional revenue opportunities. - Strategic client relationship role with FTSE Russell, Global Top 3 Index Provider by revenue. I delivered analytics dashboards in Salesforce to increase productivity of the Sales team and identify further revenue generation opportunities. Show less

  • Product Manager

    Aug 2017 - Apr 2019

  • Business Manager

    Jan 2015 - Aug 2017

  • Business Analyst, Turquoise

    Mar 2013 - Jan 2015

  • Graduate Programme Associate

    Sept 2011 - Mar 2013
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  Mastercard

  Jul 2019 - now

  Product Development director with the Global Bill Pay product development team.My team's remit is to provide strategic direction for the future development of Mastercard's Global Bill Pay solutions across various payment flows, customer verticals and geographies.- Developing high-level requirements and prioritized roadmap for the next generation Bill Pay product- Supporting the implementation of regional Bill Pay pilots in Europe as a product expert, leading to a successful product launch in France- Developed detailed mobile-first UX standards for Bill Pay product in collaboration with CX&D team- Delivered high-fidelity prototypes and product demos to top UK banks and billers in various verticals- Consulting Pay.UK, a UK payments authority, on the future development of the Request to Pay scheme- Provided subject matter expertise on the UK Bill Payments landscape during a global strategy refresh for Global Bill Pay Show less

  • Director, Product Development

    Jun 2022 - now

  • Product Manager

    Jul 2019 - Jun 2022