Azza Mohamed

Experience

• 

  Michaels Stores

  Feb 2018 - Aug 2018

  Sales Cashier

  * Processed customer transactions accurately and efficiently using a point-of-sale (POS) system.* Provided exceptional customer service, addressing inquiries and resolving issues in a friendly and professional manner.* Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers.* Assisted customers with locating merchandise and making product recommendations based on their needs.* Received and process payments by cash, credit/debit cards, and other forms of payment.* Collaborated with team members to achieve store sales targets and goals. Show less

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  The Home Depot

  Mar 2018 - Dec 2022

  Sales Specialist

  * Provided expert product knowledge and guidance to customers, assisting them in finding the right solutions for their home improvement projects.* Built strong customer relationships through attentive service and follow-up, ensuring customer satisfaction and loyalty.* Collaborated with team members to achieve sales targets and goals, contributing to the overall success of the department and store.* Stayed up-to-date on product knowledge and industry trends to effectively advise customers and drive sales.* Handled customer inquiries and concerns with professionalism and empathy, resolving issues to the satisfaction of the customer and the company. Show less

• 

  Quest Diagnostics

  Nov 2020 - now

  * Performing complex molecular genetics tests with a high degree of accuracy and efficiency, following established protocols and procedures.* Analyzing and interpret test results, ensuring quality control and adherence to regulatory standards.* Maintaining laboratory equipment and troubleshoot issues to ensure proper functioning and accurate results.* Collaborating with healthcare providers and other team members to discuss test results and recommend further testing or treatment options.* Staying current with advances in molecular genetics testing and participate in continuing education to enhance knowledge and skills.*Contributing to the development and validation of new molecular genetics tests, ensuring their accuracy and reliability. Show less * Performed high complex laboratory tests, ensuring accuracy and adherence to quality control standards.* Analyzed and interpreted test results, providing critical information for patient diagnosis and treatment.* Maintained laboratory equipment and inventory, ensuring proper functionality and availability of supplies.* Collaborated with healthcare professionals to discuss test results and contribute to patient care decisions.* Upheld strict safety and confidentiality protocols, ensuring the integrity of patient information and laboratory operations. Show less * Engaged in comprehensive training program focused on Liquid Chromatography Mass Spectrometry (LCMS) techniques, gaining proficiency in performing complex laboratory tests and analyses.* Assisted senior laboratory staff in conducting experiments, analyzing data, and preparing reports to support research and development efforts.* Followed standard operating procedures (SOPs) and safety protocols to ensure accurate and reliable test results.* Collaborated with multidisciplinary teams to troubleshoot issues, optimize processes, and improve efficiency in laboratory operations.* Stayed abreast of advances in LCMS/MS technology and methodologies, incorporating new knowledge into daily practice to enhance laboratory capabilities.* Demonstrated commitment to professional growth and development, seeking opportunities to expand skills and knowledge in the field of medical laboratory science. Show less

  • Medical Laboratory Scientist II - Molecular Genetics

    Dec 2023 - now

  • Medical Laboratory Scientist I - Molecular Genetics

    Nov 2021 - Dec 2023

  • Medical Laboratory Scientist - Trainee | LCMS

    Nov 2020 - Nov 2021