Experience

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  Ron carter toyota

  Oct 2012 - Jun 2013

  Marketing manager

  - Managed company’s online reputation via reputation sites and social media- Created numerous Email campaigns- Edited and kept website up to date with current prices, specials, and inventory - Obtained and executed event sponsorships - Represented company at grassroots/community marketing events- Planned and facilitated “Win a Scion tC” event which brought 500+ people to our dealership - Asked to go to Ron Craft Chevrolet Cadillac along with the General Manager by the General Manager Show less

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  Ron craft chevrolet cadillac

  Jun 2013 - Jan 2015

  Retail development manager

  - Project Manager for corporate during a year long pilot program for merchandising that was implemented in all 107 dealerships- Managed $100K monthly marketing budget as well as planned and executed of all marketing events and giveaways- Developed, negotiated, and managed relationships with vendors- Assisted in creation of Business Development Center and developed training material for the team of 4

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  Study breaks magazine

  May 2015 - Jan 2016

  Director of operations

  - Manage and generate reports and leads for sales team in Salesforce- Hold sales team accountable for sales goals- Create, execute, and audit magazine distribution routes- Generate invoices and manage Accounts Receivable and Accounts Payable- Represent the company and magazine at grassroots events- Maintain clear communication with clients and gather artwork needed for client advertisements- Control workflows for advertisement generation, photo shoots, advertorial creation, and magazine productions- Place advertisements within the magazine- Oversee magazine budget- Assist in management of interns- Oversee day to day operations Show less

• 

  Texas state university

  Jan 2016 - Mar 2020

  - Implemented new CRM, Slate, and advocated for business process changes due to new capabilities and functionality- Created dynamic email and mail campaigns resulting in over 3 million emails and 500K mailings annually- Developed Next Steps Portal to help increase yield percentage of admitted students - Hired, cross-trained, and managed a team of 25 to respond to over 100K calls and over 150K emails annually- Identified patterns in calls and emails and developed training sessions to better assist and curb common issues- Demonstrated excellent customer service, negotiation, project management, and conflict resolution skills through handling escalated calls, emails, and in person conflicts - Hired, trained, and managed a team of 5- Contributed to document processing and data entry for 39K applicants annually- Developed and implemented new business processes to cut average processing time from 7 days to 3 days- Served as point of contact for escalated calls and emails

  • Systems Support Specialist II

    Aug 2018 - Mar 2020

  • Supervisor - Customer Service Unit

    Sept 2017 - Aug 2018

  • Undergraduate Admissions Specialist

    Jan 2016 - Sept 2017
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  Sound transit

  Apr 2020 - now

  - Acted as Spend Control for Job Order Contracting (JOC) projects up to $500K- Reviewed and edited documentation provided by Project Manager to ensure the project is ready for Pre-Procurement- Analyzed invoices to verify accuracy and ensure spend control, collaborated with Project Managers as needed to ensure work was completed/items delivered, then processed invoices- Trained Project Managers, Directors, and new Project Control/Project Support staff on JOC processes from pre-procurement to invoice processing and project closeout- Guided Project Managers through JOC procurement processes when the project is less than $500K, and guide Project Managers through Change Control Board (CCB) processes when the project is over $500K Show less - Coordinated with Project Control Leads and Project Teams to deliver Capital Dashboards and Agency Progress report to Executive Directors, the Board and the Public in a timely fashion- Collaborated with Subject Matter Experts to create and present PCPP trainings and DECM/PEPD onboarding- Developed, tested and administered annual Delegation Of Authority PCPP quizzes for DECM and PEPD personnel to reduce training load and promote creation of new training- Shadowing and assisting in Project Management for Project specific migration from Sharepoint 2010 to Office 365 Show less

  • Senior Operations Program Specialist

    Sept 2022 - now

  • Operations Program Support Coordinator

    Nov 2021 - Sept 2022

  • Project Control Coordinator - Reporting & Training

    Apr 2020 - Nov 2021