Experience

• 

  Abb

  May 2010 - Jul 2010

  Intern

  Modification and Up gradation Of Flexpicker Cell In this project we basically dismantled flexpicker cell and then rewired the control panel by removing one robot from it and then installed it again.

• 

  General motors

  Jul 2011 - May 2019

  ✓ Provide Technical support to retailers and satellite service outlets.✓ Give product related feedback to plant/ Head Office.✓ Timely resolution of Technical/product complaints and coordination with field team on various issues.✓ Quality Inspection of vehicles after repair in escalated cases✓ Dealer Training monitoring.✓ Conduct on Job Training to service technicians and service advisors at dealerships.✓ Form Quick Response Team (QRT) for new vehicle launches.✓ Enhancement in skill improvement & Technical capabilities of network.✓ Perform Technical audit on workshops to ensure tool & equipment are working and are in place✓ Field Actions (Campaigns) monitoring and execution at the workshops.✓ Conduct Regional and National Skill contest to motivate and reward dealership members✓ Develop Tech E (Technical Expert) in the dealership for better issue troubleshooting✓ Conduct Thermal Investigation/Joint Investigation for any thermal/trial.✓ Release Bulletins to the Field for product issues.✓ Hand holding dealership workforce for repair or service core process related work✓ Ensure all technical problems need to be fixed at first time only by improving (FRFT) score.✓ Coordination with Plant, Engineering, Warranty and Training team✓ Handholding dealers in terms of warranty and goodwill policy.✓ Ensure timely submission of warranty claims✓ Suggestion of introduction/inclusion of child parts in Electronic Parts catalogue to parts engineering team Show less •In charge of Cylinder Head & cam carrier Machining line in Power train•Flawless supply of cylinder head from Machining shop to Assembly shop•Effectively leading a team of 60 members to run Production line.•Rigorously maintaining 100% machining quality with 100% Build to Plan(BTP) •Implementation of Throughput Improvement Process (TIP) in cylinder Headline to maximize productivity and achieved benchmark uptime.•Analyze how to minimize downtime and maximize up time through OEE•Working with Cross Functional Teams (CFT) in various cost reduction projects for Scrap, Power, Tooling, Chemicals & Consumables to achieve significant savings.•Spearheaded the new product launch for 1.3L SDE (Small Diesel Engine)•Well versed in audits like GM systems i.e. GMS,IMS/EMS, BIQ, B2B •Have conducted audits like PPAP, APQP, and PTR.•Solve issues & do Risk Analysis with help of PFMEA.•Design and conducted Layer audits to ensure adherence to systems. •Aimed at Zero customer complaints/Zero downtime at customer end.•Have record of Zero safety incidents in my tenure (Safety Training, Safety Observation Tours, Incident investigation, Risk assessment )•Maintain inventory within Min/Max and ensure FIFO, WIP are always optimum.•Experienced in Production planning to achieve better output by utilizing lesser resources.•Collaborate with different Cross functional teams (CFT) to attain operational objectives.•Promotes a stable and constructive labor relations climate and fosters productive workplace relationships Show less

  • Deputy Manager-After Sales-Technical Assistance Centre(TAC)

    Nov 2014 - May 2019

  • Assistant Manager-Manufacturing Operations

    Jul 2011 - Oct 2014
• 

  Renault india

  May 2019 - Jan 2022

  Deputy manager-after sales-technical hub

   Communication Link between the DQSC(customer service quality department), Techline and the Field Team to contribute in Product Quality Improvement process. Documenting the Technical incidents selected by the Incidentology specialists (IC) through DOFI Create DOFI (Details of Field Investigation) for new emerging issue also create alerts for New Issues. Reply to Queries asked by DQSC team with in 24hrs for K1 and 48hrs for K2/K3 Taking part in the local management of the customer dissatisfactions by expressing a technical opinion regarding the elements given by the Techliner or the Level 2 Assistance. Taking part in Vehicle/components Operation Launching (OLV /OLO) Taking easier the communication with the network- by communicating with CoTech and Dealer personnel Improve OTS (Service Task operation) over the network Improve Warranty Consultation and MCS(symptom code Consultation over the network Conduct ARES audit (Workshop, Special tools, Battery, Wheel Alignment) in workshop. Conduct Joint Investigation for New Emerging issues along with Engineering and Quality team. Show less

• 

  Bajaj auto ltd

  Jan 2022 - Mar 2023

  Manager-after sales-service support-mcbu

   Capturing New Product Issues through Field Failure Report (FFR/AFR) Analysing failed parts through CDMS/Qlik View data. Delivering Monthly Technical updates with ASMs & RMs through Technical Talks Analysing warranty rejection and cost through Warranty Skew Analysis. Updating Warranty Manual regularly and conducting warranty audits. Simulating Field failures/Failed parts on Training vehicles.  Establishing Product Issues with CQA (Corporate Quality Assurance) /PQA (Plant Quality Assurance)/R&D for immediate action Escalating Critical issues to Management through Monthly Warranty & PR Meet Capturing Initial Feedback on New Product Performance through regular and periodic customer connect  Providing Technical Support to Field Team by attending/assisting through online/offline Joint investigation. Preparing Service Bulletin & Tech Alerts (SOPs, Videos etc.) for Critical issues. Coordinating with CFT (Vendor and R&D for issue establishment) Coordinating with Parts Team for VOR/Child Parts/Alternate Parts. Coordinating with MIS for VIN mapping. Identifying Field fix activity and tracking its completion. Developing D&T App (Diagnostic & Troubleshooting) for Service technicians across dealerships and local mechanics. Show less

• 

  Tvs motor company

  Mar 2023 - now

  Technical cell head-phl-service

  ✓ Leading a Team to manage the Product Helpline and Forum application for PAN India.✓ Ensuring 80% quick response to threads (<30 min) raised by the dealers.✓ 50% of Threads raised by the dealer are getting quality closure within 24 hours.✓ Responsible for usage of Forum application by dealers and branches for quick resolution of technical complaints.✓ Developing GTS (Guided Trouble Shooting) with Ride scan diagnostic tool for quick diagnosis.✓ Improved VPS (Vehicle Performance Score) for dealers from 78% to 83% by reducing TAT and PPFR resolution.✓ Scrutinizing and validating customer complaints through PPFR.✓ Tracking % PPFR`s processed and uploaded in PQM portal and % of PPFR`s moved to 80 stage on monthly basis.✓Reviewing with QAD on raised PPFR and tracking till closure.✓ Communicating Field Team on permanent countermeasures taken on quarterly basis against PPFR raised.✓Prepare and communicate technical Service Information Bulletin (SIB), Service Samachar & Educational Video to field team.✓ Tracking special requests and coordination for pre-numbered/homologated parts.✓ Conducting Technical Summit for dealer technicians on quarterly basis to understand and implement kaizens shared.✓ Providing On Job training on Forum application, PPFR, GTS, Kaizen. Show less