Experience

• 

  Algoritam

  Sept 1997 - Apr 2002

  Customer service assistant
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  Eason & son ltd

  May 2002 - Aug 2003

  Retail specialist

  - advising & promotion, - administration support- inventory control and analysis - creating innovative sales promotion - meeting customer needs, ensuring customers are receiving high service- resolving clients problems concerning books, supplies, services

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  Algoritam

  Sept 2003 - Nov 2015

  Wholesale sales specialist/purchasing specialist

  - placing orders, processing invoices, distribution, advising & promotion, returns and claims- researching new products, locate new distributors, conduct product searches and orders in response to requests- negotiating terms with vendors- administration support- organising the distribution of educational books and magazines and liaising closely with schools and bookshops to that end- creating innovative sales promotion - organising all kinds of seminars and events

• 

  Prima namještaj d.o.o.

  Apr 2016 - May 2019

  - resolve international customer complaints and address any issues with late or missing shipments or expected deliveries- resolve international customer claims - preparing all required documents regarding spare parts - maintained an updated database of all complaints, claims and debit notes- dealing with suppliers and customers domestically and internationally to ensure deliveries of goods to appropriate locations- coordinating the flow of purchasing process between suppliers and customers- preparing all required customs and shipping documentation - daily communication with clients in german & english language Show less

  • International Key Account Manager

    Aug 2018 - May 2019

  • Export Customer Complaint Specialist

    Apr 2016 - Jul 2018
• 

  Profil klett hrvatska

  May 2019 - Apr 2024

  • Key Account Manager

    Jul 2020 - Apr 2024

  • Project Manager

    May 2019 - Jul 2020
• 

  Majur hotel service

  Jul 2024 - now

  Purchasing department specialist