Experience

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  Idea cellular ltd

  Aug 2009 - Apr 2013

  Quality manager
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  Tata motors finance

  Apr 2013 - Mar 2021

  Manager

  Manager ( Grade M3), Profile: Collection. From March 2018 till Mar 2021 Portfolio: 1~3 BKT Collection:Product : Commercial & Passanger vehicle Designation: Territory Collection Manager Managing 1~3 BKT direct collections Managing and monitoring delinquent account collection and establishing terms of payment Ensuringo Collection performance of 122% of total collectable o Repossession of high OD contractso Ensuring flow control of 3 BKT contractso Maintaining resolution % of the allocated portfolio Monitoring and reviewing team performance of Asst. Managers, Telecallers & CRE. Implementing settlements and loan termination of high OD customersDeputy Manager ( Grade M2), APRIL 2013 till Mar 2018Portfolio: Recoveries & Strategic collection: Product : Commercial & Passanger vehicle Designation: Branch Collection Manager Managing Recoveries and strategic collections Managing and monitoring delinquent account collection and establishing terms of payment Conceptualizing & implementing recovery strategies in case of payment defaults Ensuringo Collection performance for 16-25 Buckets & 25+ Bucketso Collection , repossession & resolution of high OD contracts o Dealer collection performance Monitoring and reviewing team performance Implementing settlements and loan termination of high OD customers Show less

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  Icici bank

  Mar 2021 - now

  Portfolio: 1 to Infinity BKT Collection: Product : Personal Loan Designation: Area Debt ManagerJob Role and Responsibilities: Manage various channels / partners / Vendors used for debt servicing Engage with delinquent customers for collections of legitimate dues Ensure compliance of the laid down processes by the regulators and the bank for debt servicing Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions Imparting periodic training to the Outsourced Staffs and Agency Executives. Accountable for assigning Lawyers for legal related issues such as Section 138, Civil Suit, etc.  Resolving customer queries and resolving their concerns on Reset & Restructured cases to provide solutions ensuring long term relations with them Responsible for counselling ONAN (Once NPA always NPA) customers for regularizing the accounts and reducing NPA impact Show less

  • Regional Collections Head

    Dec 2023 - now

  • Area Collections Manager

    Mar 2021 - Dec 2023