Experience

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  Plymouth parks and recreation department

  Jun 2017 - Aug 2021

  Summer camp counselor

  Enhanced camper experience by organizing and leading engaging activities tailored to various age groupsBoosted camp morale by fostering a supportive, inclusive, and fun environment for all participantsContributed to the development of new programs aimed at increasing camper retention and satisfaction ratesEnsured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers. Show less

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  Boys & girls club

  Sept 2019 - Mar 2020

  After school coordinator

  Enhanced student safety by diligently supervising before and after-school activitiesSupported academic growth by providing homework assistance and tutoring in various subjectsFostered a positive environment for students with engaging games and interactive activitiesEnsured timely arrival and departure of students by efficiently managing transportation logisticsProvided nutritious snacks to promote healthy eating habits among children in the programMaintained strong communication with parents, updating them on their child's progress and addressing concerns as needed. Show less

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  Difiore ravioli shop

  Nov 2022 - May 2023

  General manager

  Increased customer satisfaction by implementing effective staff training and performance management programsEnhanced overall efficiency by streamlining food service processes and introducing new menu itemsBoosted employee morale with regular team-building activities, improving communication and collaborationReduced food waste through better inventory management and portion control, leading to increased profitabilityDeveloped strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvementsDeveloped and executed strategic plans for business growth and expansion, resulting in increased market shareIncreased overall company efficiency by streamlining operations and implementing innovative managerial strategiesEstablished comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Show less

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  Webster bank

  Oct 2023 - now

  Call center representative

  Improved customer satisfaction by efficiently addressing and resolving issues in a timely mannerEnhanced team productivity through effective collaboration and communication with colleaguesProvided exceptional customer service by actively listening to inquiries and offering personalized solutionsExceeded performance metrics by consistently maintaining high-quality interactions with customersManaged high call volume while remaining focused on delivering excellent customer experiencesIncreased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skillsReduced handle time by quickly identifying customer needs and providing accurate informationProven ability to learn quickly and adapt to new situations. Show less