Ivan Jennings

Ivan jennings

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Followers of Ivan Jennings238 followers
  • Timeline

  • About me

    Data Analyst

  • Education

    • Auckland university of technology

      2022 - 2023
      Data science & ai certification
    • Institute of data

      2022 - 2023
      Data science & ai certification
    • Unitec institute of technology

      2013 - 2014
      Diploma information technology
  • Experience

    • Ibm

      Jul 2013 - Mar 2014
      Technical support advisor

      Provide first level technical and customer service support to customers over the telephone.Resolve all enquiries, where possible in a single telephone call, escalate calls to other departments when required, whilst promoting support related products and services.

    • Concentrix

      Mar 2014 - Nov 2021

      Supporting a major NZ financial institution’s remediation contact centre program. I have successfully implemented enhancements to our reporting and data validation resulting in efficiency gains and improved accuracy.Successfully automated the regular reporting to our client to reduce workload of our senior leadership using excel and other tools.Provided consistent and timely reporting to internal and external stakeholders.Produced accurate team reporting of KPIs using Power BI. Show less

      • Team Leader

        Feb 2019 - Nov 2021
      • Quality Manager

        Feb 2017 - Feb 2019
      • Quality Analyst

        Oct 2015 - Feb 2017
      • Tier 2 Technical Support Advisor

        May 2015 - Oct 2015
      • Technical Support Advisor

        Mar 2014 - May 2015
    • Westpac new zealand

      Nov 2021 - May 2023
      Team leader - kiwisaver and managed funds

      Successfully influenced stakeholders to make changes that have resulted in improved customer experience and outcomes, including changes to processes as well as online tools.Assisted with creating reports such as monthly business reviews for senior leadership, including automation to reduce manual workload.Regularly review customer survey data to understand trends and have made reports for senior leaders to understand customer experience outcomes.

    • Up education

      May 2023 - now
      Data analyst
  • Licenses & Certifications