Experience

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  Hafslund

  Jan 1999 - Jan 2005

  Teamleader

  Administration, management and follow-up of Oslo Energi AS's customer center, first with the client Paintbox AS, when Oslo Energi outsourced its establishment of a new customer center due to a large increase after the monopoly on electricity for private and business ceased in Norway. Also employed in Oslo Energi as Team Leader for the customer center, who mainly handled customer inquiries by telephone, written and e-mail. Real-Time Management - Staffing Reported to Head of Customer Center Preparation of Significant Change Plans Participation in Leadership Meetings Hold Team Meetings Employee Talks Recruitment Employee Development goal attainment, competence increase, etc. Delegation of tasks Report handling per employee Report handling telephone statistics / trends / response time, lost telephone etc. Report handling of written and e-mail inquiries Extraction of reports from CRM / logging of all inquiries to the customer center etc. Show less

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  Hafslund

  Jan 2006 - Jan 2007

  Administration coordinator

  Responsibility for certification of hours and salary basis for employees at Hafslund Customer Center (120 - 140 employees) Assisted the management team and coach in relation to sickness routines and quality assurance in relation to sickness absence routines and quality assurance of the various personnel processes in accordance with regulations and internal guidelines Update and quality assurance dismissing employees Reporting sick leave to the management team and analyzing and pointing out trends, to help reduce absenteeism in the various departments. Preparing monthly statistics for HR department for Hafslund AS Participants in project for preparation of interst system for hour registration / sick leave Intranet - publishing news cases and up-to-date information etc. Show less

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  Cma asset management as

  Jun 2007 - Nov 2011

  Service manager

  Handling all work in execution of a customer contract from start to finish in close cooperation with the seller. - Participating in customer meetings - Facilitating solution - Advice on internal products to suit the different - Asset manager for our clients or training for creating the asset manager role at customer. - Participating in meeting with our funders and close follow-up / cooperation with our bank relations - Contract management, which involves credit requests, calculations, contract creation, invoicing, reporting and follow-up. - Follow-up against customer suppliers - Insurance Home PC and B2B - Start-up, administration and management of Small Ticket cooperation with our funding partner / against partners on the supplier side and customers. Show less

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  Atea norge

  Dec 2011 - Jul 2020

  Operations, atea finance as

  Operational management, reports, sales, Invoicing, Back Office, Finance, Customer Relations, Insurance, SAP and CRM/Super Office.

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  Saint-gobain autover norge as

  Aug 2020 - Oct 2021

  Customer service & process specialist
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  3stepit

  Oct 2021 - now

  Service account manager