Experience

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  College of medicine, uch

  Jun 2015 - Nov 2015

  Intern

  • Assisted in Hub-round of offices within the organization which involves weekly check of Network device to ensure all works perfectly.• Took part in the expansion of Network within the organization which include the configuration and installation of a network device to connect to a wired network and also connect users to other users on a network.• Repaired some computer systems and maintained Computer Hardwares.• Participated in seminars which include putting some members of staff through the installation of softwares and the teaching of the use of the softwares.• Worked on Content Management System, particularly Wordpress which is a platform to create and manage contents on the web. Show less

• 

  Nysc

  Jul 2017 - Jul 2017

  Data analyst

  Data analysis for effective and more accurate evaluation and conclusion

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  Ekiti state university, ado ekiti, nigeria.

  Sept 2017 - Jun 2018

  Corps member

  ¶ I performed clerical duties such as typing, proof-reading and editing documents, photocopying, filing appropriate documents, delivery of documents to the right places.¶ I assisted in project supervision (check on School development-School Garden).¶ I provided report on project supervision.

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  Uba group

  Feb 2019 - Oct 2022

  ¶ Drive sales of consumer loan products to ensure achievement of Business Office’s sales and volume budgets.¶ Responsible for driving the branch’s consumer loan targets (count, loan volume and income), and supervise the Direct Sales Executives and Relationship Managers focused on the sale of consumer loans. ¶ Drive sales of salary accounts from among employers that could concurrently impart in the growth of the consumer loans’ portfolio.¶ Develops coordinated strategies for cluster market penetration to achieve set targets. ¶ Facilitate and maintain effective stakeholder and business relationships through appropriate relationship building, networking and reporting activities. Show less ¶ Establishment, development and maintenance of positive business and customer relationship.¶ Managing customer portfolios and cross-selling of products.¶ Increasing new bank relationships within the local community.¶ Successful expansion of account base by at least 20% monthly.¶ Generating new business through successful networking and cold calling.¶ Accountable for securing consumer loan documentation and disbursing loans to customers.¶ Bank- Customer relationship management and sustenance of existing customers.¶ Mobilization of funds between the bank and its customers.¶ Efficiently use Finacle x10 and other bank application for transaction and business process.¶ Effective management and priority of time to complete administrative activity daily.¶ Training of junior sales staff. Show less

  • Profit Center Manager (Consumer Loan)

    Jan 2021 - Oct 2022

  • Relationship Manager

    Feb 2019 - Jan 2021
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  Ant marketing

  Oct 2022 - Jan 2023

  Customer service advisor
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  First customer contact ltd

  Jan 2023 - now

  Customer service advisor (emails)

  -Maintaining accurate records on CRM system- Responding to customer’s correspondence according to the relevant passenger charter and business process- Responding to emails and complaints from customers with focus on First Contact Resolution- Delivering exceptional customer service through emails- Showing genuine empathy and understanding of customer’s complaints - Empathy with other people's perspectives and the ability to work well with others