Mohammed Redha Amrani

Experience

• 

  Omni Austin Hotel Downtown

  Sept 2016 - Sept 2017

  Rooms Divisions Intern

  - Front Office Agent(3 Month)- Night Audit Agent(3 Month)- Concierge (3 Month)- Housekeeping Supervisor (3 Month)

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  Mövenpick Hotel Lausanne

  Sept 2018 - Mar 2019

  Front Office Intern

  - Welcoming guests, check them in, distribute room keys and explain the hotel’s amenities.- Taking paymentfrom customersManaging online, phone and in-person room reservations- Responding to guests’ issues and complaints in a friendly, timely manner.- Working with other staff members to ensure that all guestrooms meet hotelstandards- Runing closing and opening daily reports.

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  Jumeirah Messilah Beach Hotel and Spa

  Jun 2022 - Jun 2023

  Guest Service/ Membership Coordinator

  - Keeping track of current members, their contactinformation, and membership status.- Developing strategies to attract new members and retain existing ones.- Handling inquiries from potential members and providing information about membership benefits and fees.- Facilitating the renewal process for existing members, including sending outrenewal notices and processing payments.- Organizing special events or activities for members to foster community and encourage participation- Keeping members informed about department activities, events, and any changes in policies or procedures.-Providing assistance and support to members, addressing their questions, concerns, and feedback.- Working closely with other departments,such as marketing, finance, and facilities, to coordinate membership-related activities andinitiatives.-Analyzing membership trends and data to identify areas for improvement and develop strategies to increase membership engagement Show less

• 

  Accor

  Sept 2023 - Nov 2024

  -Lead Generation and conversion (lead qualification, Rate Negotiation, proposal, conversation)-Managing proportional event and groups Independently ranging from 100 guestto 800 guest with an average of 4 to 6 event a week-Preparing event&groups proposal, agreement, BEO, group resume, room block on Delfi.-Coordinating with different department(Banquet, Kitchen, Front) to ensure smooth operations.-Building strong clientrelationship in order to ensure repeat business-Conducting site inspection for both event venue and rooms along with the different hotel facilities-Managing events from the start finish, resolving any unexpected issues and ensuring the guest expectation were met-Organising and planning deferenttype of events for both Corporate and government(GCC Conferences, Conventions, Gala Dinners,Product Launch Show less - Identify and pursue potential leads through various channels for generating new business opportunities.- Possess strong communication, negotiation, and organizationalskills, along with a background in hospitality, event management, or sales.- Create detailed proposals outlining eventspecifics, including pricing,services, and terms.- Draft agreements that clearly outline the terms and conditions of the event booking.Prepare BEOs to communicate event details and requirements to internal departments.- Compile group résumés summarizing event details and client preferences for efficient execution.- Utilize hotel managementsoftware,such as DELFI, to reserve room blocks and eventspaces based on clientrequirements and availability.- Coordinate with relevant departments to ensure accurate allocation and setup of resources Show less

  • Cluster Groups & Event Executive ( Fairmont & Raffles Doha )

    May 2024 - Nov 2024

  • Cluster Groups & Event Coordinator ( Fairmont and Raffles Hotels )

    Sept 2023 - May 2024