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Richard C.

Richard C.

Peer Educator

Followers of Richard C.68 followers
location of Richard C.West Hartford, Connecticut, United States

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  • Timeline

  • About me

    Digital Customer Experience Analyst | Analytical Skills, User Interface Design

  • Education

    • State University of New York

      2013 - 2016
      Bachelor of Science Informatics 3.74

      Activities and Societies: Dean’s List [email protected], Great Dane Wrestling, UAlbany Association for Computing Machinery Majored in Informatics with a concentration in cyber security and interactive user experience. Courses consisted of ethical uses of technology, user privacy, and security policy. Other courses involved information architecture, front end web development, SQL, python, research methods for the 21st century, and digital project management. Core focus was on presentanting information in a manner that an end user would understand, while also being able to create strong technology policy to ensure… Show more Majored in Informatics with a concentration in cyber security and interactive user experience. Courses consisted of ethical uses of technology, user privacy, and security policy. Other courses involved information architecture, front end web development, SQL, python, research methods for the 21st century, and digital project management. Core focus was on presentanting information in a manner that an end user would understand, while also being able to create strong technology policy to ensure security and safety of systems. Experienced basic programing and creating interfaces for generating and using data. Show less

  • Experience

    • State university of New York at Albany, SUNY

      Jan 2015 - Dec 2015
      Peer Educator

      Responsible for holding office hours for assisting students Help setup class material for the professor such as making powerpoint presentations for class Assist with grading students python programs

    • Liberteks

      Nov 2015 - May 2016
      Intern

      Responsible for creating scripts for automation through powershell Assisted with maintenance of scripts Assisted in computer repairs and installation of hardware

    • Voya Financial

      May 2016 - Aug 2016
      Quality Assurance Intern

      • Created test cases for conducing product testing • Assisted in product testing including: Mobile and desktop applications• Assisted in automation testing using VBscript• Conducted Whitebox testing for web platforms and mobile applications

    • LAZ Parking

      May 2017 - Jul 2017
      Desktop Support Technician

      • Walked users through issues via phone or through remote connection • Set up new machines for employees, create user accounts, trouble shoot program issues, upgrading hardware, install software, • Assisted with creating monthly reports using excel to monitor trends of tickets• Wrote documentation for how to operate certain software or to troubleshoot issues

    • QuEST Global

      Jan 2019 - Jul 2022

      • Change management lead engaging cross-functional teams throughout entire project lifecycle • Trusted advisor and customer advocate initiating an executing workflow related projects managing customer data and streamlining operations efficiency and cost saving initiatives • Successfully led Agile sprints, creating user stories and business analysis cases • Manage client engagement and user experience; optimizing quality of standards and overseeing execution • Empowering clients through data gathering and analysis • Leveraging Sharepoint, Python and Excel to innovate client workflows for enhanced efficiencies • Owner of customer website through capacity of design, implementation and best practices • Technical and non-technical documentation and project scoping expertise

      • Product Owner/Engineer

        Apr 2021 - Jul 2022

      • Junior SharePoint Developer

        Jan 2019 - Mar 2021

    • Global Atlantic Financial Group

      Jul 2022 - now
      Digital Customer experience analyst

      maintain order entry platforms through active developmentreduce rejections through data correction and platform enhancementsimprove user experience through analysis of case rejectionsprovide support to end users providing subject matter expertiseprovide detailed documentation of updates and bug fixes for both management and end userscreated efficiency improvement procedures reducing defective platform releases and reducing production support issuescreated spreadsheet templates for QA test ting and analysis Show less

  • Licenses & Certifications