Donald Cramer

Experience

• 

  Joy Global Inc.

  Feb 1993 - May 2017

  • Lead the effective operation of the technical publications group inthe design, development, and production of multilingual technicaldocumentation and parts catalogs, in electronic, online, and printformats, using proprietary Joy information. These documents areused by domestic and international customers, service personnel,and regional office personnel to facilitate machine operation, faultfinding, machine repair, and the parts ordering.• Direct a global team tasked with developing and implementingglobal standards, content, and procedures.• Provide global, company-wide internal consulting in publishing,electronic communications, and graphic technologies to increasecapability and improve efficiency of media production.• Develop and implement long-range strategies and technologyupdates for the global technical publications organization.• Facilitate internal leadership courses for front-line supervisors andmanagers. Show less • Designed and produced technical training material and programs,for use by domestic and international Joy trainers, customers, andservice personnel to train employees or customers on theinstallation, safety, maintenance, and repair of Joy undergroundmining equipment.• Conducted in-house and customer site training sessions, asrequired, covering specific topics on the safety, installation,maintenance, and repair of Joy machinery and equipment,following established curriculums.• Developed and administered written and practical assessments tomeasure trainee progress and evaluate the effectiveness of thetraining. Show less

  • Technical Publications Manager

    Nov 2007 - May 2017

  • Technical Training Engineer

    Apr 2004 - Nov 2007

  • Technical Information Engineer

    Feb 1993 - Apr 2004
• 

  Komatsu Mining Corp.

  May 2017 - now

  Technical Communications Manager

  • Lead the effective operation of the technical publications group inthe design, development, and production of multilingual technicaldocumentation and parts catalogs, in electronic, online, and printformats, using proprietary Joy information. These documents areused by domestic and international customers, service personnel,and regional office personnel to facilitate machine operation, faultfinding, machine repair, and the parts ordering.• Direct a global team tasked with developing and implementingglobal standards, content, and procedures.• Provide global, company-wide internal consulting in publishing,electronic communications, and graphic technologies to increasecapability and improve efficiency of media production.• Develop and implement long-range strategies and technologyupdates for the global technical publications organization.• Facilitate internal leadership courses for front-line supervisors andmanagers. Show less