Jorge Guerrero

Experience

• 

  CompuCom

  Jan 2013 - Feb 2014

  Onsite Technical Support Specialist at Intel

  - Onsite Technical Advisor for Intel employees

• 

  McKinsey & Company

  Mar 2014 - now

  - Led quality assurance efforts within cross-functional teams to ensure full systems functionality, security, and compatibility prior to product release, utilizing Confluence, Jira and devOps for efficient test management and issue tracking.- Led the development and implementation of automated test scripts using Eggplant Automation.- Worked closely with development and product teams to resolve issues and ensure high-quality software releases.- Conducted software testing across various technologies and platforms including Mobile, Windows, and macOS devices, leveraging tools such as Jira, Confluence and devOps for test management and project collaboration. Developed and maintained detailed test plans and test cases for various projects.- Provided mentorship to junior QA engineers and led training sessions on best practices in testing. Show less

  • QA Engineer II

    Apr 2022 - now

  • Advanced Services Team Leader

    Apr 2021 - Apr 2022

  • Senior Advanced Support Analyst

    Dec 2019 - Mar 2021

  • Advanced Technical Specialist

    Sept 2016 - Nov 2019

  • IT Technical Specialist

    Mar 2014 - Aug 2016