RAKESH KUMAR

Experience

• 

  Navisite

  May 2011 - Mar 2024

   Collaborating with internal and external stakeholders to gather project requirement. Working with the Project Management Office to determine the projects human capital needs. Drove impressive improvements across the business because of IT implementations. Excelled at guiding and mentoring technical teams. Articulated project goals and scope translated business needs into technical terms prepared details work breakdown structures (WBS) and instilled shared accountability for achieving project milestones. Tracking project timelines deliverables and budgets. Assessing project risks and proactively resolve issues. Facilitating daily stand-up meetings and the project scrum team. Involved to plan, schedule and execute all stages of enterprise software, hardware and system implementations assessed business implications for each project phase and monitored project to meet deadlines standards and cost targets. Estimating project budgets and writing all necessary documentations like runbooks and risk registers for approval. Overall Project governance including ensuring compliance to industry regulations. Resolved numerous projects ensues including staffing shortages, tactical matters and scope creep and divergent business and user needs. Show less  Initially I joined the company in NOC (Network Operation Centre) – service desk now called as Navisite Service Centre, where we had direct interaction with the customer & the onsite technician to get the issue resolved. NSC functions as a direct communication in between the client and support groups. NSC initializes with documenting the issue reported. Co-ordination with the onsite engineers, Tech Support and the customer ensuring clear understanding of the steps being performed liked to resolve the issue. Worked on ticketing tool Remedy, ITSM & Nimsoft Show less

  • Project Manager

    Jul 2018 - Mar 2024

  • System Engineer

    Jan 2017 - Jun 2018

  • Backup Administrator

    Oct 2015 - Dec 2016

  • System Engineer

    Oct 2013 - Sept 2015

  • Network Operations Center Engineer

    May 2011 - Sept 2013
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  EPAM Systems

  Jan 2024 - now

  Lead System Engineer

  Current Position - Lead Systems Engineer – A4Working for Disaster Recovery Project Team handling DR Projects.