Garima Garg

Experience

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  Sobeys

  Feb 2022 - Aug 2022

  Tehnical Support Analyst

  - Resolved 200+ complex issues, achieving a 98% success rate and boosting system functionality by 25% through advanced tool enhancements.- Addressed 500+ queries with a remarkable 95% satisfaction rate.- Created 50+ industry trend-focused documents and developed 20+ troubleshooting guides, reducing queries by 15%.- Improved CX by 20% through proactive collaboration with 5+ departments, delivering 50+ weekly MIS reports for data-driven decisions, and handling 1000+ tickets with a 90% resolution rate. Show less

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  Best Buy Canada

  Sept 2022 - Jan 2023

  Logistics Associate

  - Implemented verified rates for 100% of shipments, processing 500+ incoming and preparing 200+ outgoing monthly.- Slashed stock discrepancies by 20%, boosting turnover by 30%, and maintained precise records for 100+ daily shipments, reducing errors by 25%.- Orchestrated 50+ monthly schedules with a 95% on-time delivery rate, showcasing strong organizational skills.- Fostered relationships with 10+ vendors, yielding a 15% cost savings and enhancing overall operational efficiency.

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  Nordia Inc.

  May 2023 - Feb 2024

  Bell Loyalty Outbound Client Solution Specialist

  - Recovered $2,000 in weekly business through proactive outbound calls, boasting a 40% success rate in winning back clients, showcasing effective communication and persuasion skills.- Spearheaded 50+ daily tailored communications, boosting engagement by 90% through constructive solutions.- Orchestrated satisfaction for 100+ clients, addressing 30+ inquiries daily with a 95% resolution rate using Singleview.- Achieved a 20% upsell rate, collaborating cross-functionally to contribute to quarterly sales, while maintaining precise CRM records for 500+ clients.- Ensured 100% compliance with Bell Mobility's policies, analyzed monthly client metrics, and gathered quarterly feedback from 200+ clients for continuous program enhancement. Show less