Danish Z. Khan

Experience

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  Airtel

  Sept 2006 - Dec 2007

  Customer Relations Specialist

  In Thane, Maharashtra, as a Customer Relations Specialist at Airtel for over a year, I played a key role in building customer trust by ensuring accurate SIM deliveries. My efforts to streamline delivery processes resulted in a 15% boost in operational efficiency. I was proactive in identifying and reporting discrepancies, aiding in loss prevention. My dedication to service excellence led to a 20% increase in customer satisfaction, and I effectively resolved queries, strengthening customer loyalty. Additionally, my meticulous inventory management ensured seamless product availability.• Customer Trust: Verified recipient details for error-free SIM deliveries.• Operational Efficiency: Enhanced delivery processes, achieving a 15% efficiency increase.• Loss Prevention: Reported anomalies to prevent potential losses.• Customer Satisfaction: Provided exemplary service, leading to a 20% increase in satisfaction.• Issue Resolution: Solved customer queries, improving loyalty.• Inventory Accuracy: Kept precise inventory records, ensuring product availability. Show less

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  Kotak Mahindra Bank

  Feb 2008 - Jul 2008

  Data Integrity Analyst

  At Kotak Mahindra Bank in Mumbai, I served as a Data Integrity Analyst, focusing on maintaining and enhancing the accuracy of the employee database. My role involved correcting data discrepancies, ensuring data integrity, and securing data through comprehensive backups. I actively collaborated with various departments to retrieve missing information and utilized my proficiency in Microsoft Excel and Word to manage and present data effectively.• Database Accuracy: Ensured precise maintenance of employee database.• Data Integrity: Corrected data errors and resolved incompatibilities, ensuring document accuracy.• Information Retrieval: Filled missing data through research and coordination with relevant departments.• Data Security: Prepared comprehensive backups for data preservation. Show less

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  Vodafone Idea Limited

  Aug 2008 - Jan 2009

  Sales Consultant

  At Vodafone Idea Limited in Bandra, Maharashtra, I thrived as a Sales Consultant, showcasing products effectively and working collaboratively to boost sales. My strategic approach helped achieve monthly sales targets consistently. I focused on resolving customer issues pre-sale and building strong relationships to ensure satisfaction and loyalty. My skills in Microsoft Excel, CRM, and client management were crucial to my role in enhancing customer experiences and achieving sales excellence.• Product Presentation: Demonstrated products and services to customers.• Team Collaboration: Worked closely with team members to enhance sales efforts.• Sales Targets: Achieved monthly sales goals through strategic planning.• Customer Resolution: Addressed customer complaints pre-sale to ensure satisfaction.• Relationship Building: Fostered positive relationships with customers, enhancing loyalty. Show less

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  Maxim International

  Apr 2009 - Jun 2010

  Retail Merchandiser

  As a Retail Merchandiser at Maxim International in Mumbai for over a year, I specialized in product promotion and customer engagement, effectively boosting consumer interest and sales. My role included coordinating logistics for timely deliveries and processing transactions efficiently. With skills in Microsoft Excel, client relations, marketing, management, sales, and negotiation, I contributed significantly to the operational success and customer satisfaction at Maxim International.• Product Promotion: Demonstrated products effectively to consumers.• Customer Engagement: Identified and engaged potential customers.• Logistics Coordination: Managed the arrangement of goods or service deliveries.• Transaction Processing: Handled sales and other transactions efficiently. Show less

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  Veeraraghavan & Co.

  Sept 2010 - Sept 2012

  Data Management Specialist

  At Veeraraghavan & Co. in Mumbai for over 2 years, I streamlined data management, enhancing operational efficiency. My expertise in generating detailed sales reports, processing sales data, and creating purchase orders using MS Office was pivotal. I ensured accuracy in loan document verification and maintained impeccable record management, fostering effective customer communication. Proficient in Microsoft Excel, CRM, and Word, alongside strong teamwork skills, I contributed significantly to the company's data handling capabilities.• Sales Reporting: Generated quarterly sales reports, organized by month and year.• Data Processing: Entered sales data into the company system efficiently.• Purchase Orders: Created purchase orders using MS Office.• Document Verification: Conducted daily verifications of loan documents from customers.• Record Management: Maintained records and facilitated customer communication via calls and emails. Show less

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  Aditya Birla Minacs world Wide Ltd

  Oct 2012 - Aug 2013

  Client Relations Expert

  At Aditya Birla Minacs Worldwide Ltd in Mumbai, I excelled as a Client Relations Expert, where I significantly improved customer satisfaction through effective issue resolution and engagement. My role involved meticulous record-keeping using MS Office, optimizing service efficiency without sacrificing quality, and conducting research to uncover opportunities for clients. I prioritized communication excellence and data accuracy, managing detailed customer reports in Excel. My expertise in Microsoft Excel, CRM, and client management underscored my ability to foster strong customer relationships and loyalty.• Issue Resolution: Addressed and resolved customer issues, enhancing satisfaction.• Customer Engagement: Fostered strong relationships through prompt telephonic and email support.• Record Management: Utilized MS Office tools for accurate customer record-keeping.• Efficiency Optimization: Maintained optimal Average Handling Time (AHT) without compromising service quality.• Client Research: Conducted thorough internet searches to identify potential job opportunities for clients.• Communication Excellence: Regularly engaged with customers via emails and calls to understand their needs, ensuring top-tier service.• Data Accuracy: Created and managed customer reports in MS Excel, prioritizing data integrity and customer loyalty. Show less

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  Dream Airs HVAC Ductwork Co.

  Sept 2013 - Oct 2014

  Project Administrator

  In Mumbai, I served as a Project Administrator at Dream Airs HVAC Ductwork Co. for 9 months, where I significantly contributed to enhancing client relations and loyalty through exceptional service. My responsibilities included overseeing sales, marketing, and finance, as well as supervising site activities to ensure project milestones were met. I effectively managed budgets, facilitated team collaboration, and acted as the main point of contact for stakeholders. By implementing strategies for risk mitigation, setting clear objectives, and closely monitoring progress, I played a key role in driving project success. My ability to efficiently handle communication and resolve issues underscored my value to the company's operations.• Client Relations: Regularly met with clients to understand and meet their needs.• Site Supervision: Conducted daily site visits to monitor project progress.• Customer Loyalty: Maintained client base with superior service quality.• Comprehensive Management: Oversaw sales, marketing, and financial tasks.• Stakeholder Liaison: Served as the primary contact for stakeholders and clients.• Budget Oversight: Managed budget and tracked expenses effectively.• Team Collaboration: Worked closely with the team for project execution.• Risk Assessment: Identified project risks and devised mitigation strategies.• Goal Setting: Established clear project goals and timelines.• Progress Tracking: Monitored ongoing project developments.• Communication Hub: Handled calls, emails, and inquiries from clients.• Issue Resolution: Addressed and resolved project-related issues. Show less

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  East Pipes Integrated Company For Industry

  Oct 2014 - Feb 2023

  In over 8 Years of my tenure as Project Lead & Project Coordinator at East Pipes, I led complex projects, emphasizing contract management, sales, marketing, and digital innovation. My tenure showcased diverse skills and result-driven approaches.Key Achievements:Project Management:• Successfully led 10+ projects, meeting deadlines and budgets, enhancing client satisfaction.• Utilized SAP ERP and Adobe Suite, improving operations and project deliverables by 20%.Strategic Initiatives:• Managed strategic projects like Master Gas I and Rabigh-Jeddah-Makkah WTS with over 3 billion SAR budgets, focusing on cost-efficiency and excellence.• Led sustainability projects, including All Green Riyadh and Neom, emphasizing environmental standards.Quality Assurance & Market Expansion:• Ensured East Pipes met quality standards for major projects, managed RFQs, and introduced the E-Invoice System, improving process efficiency.Client Relationship & Marketing:• Developed strategies to expand market presence and built strong client relationships, boosting satisfaction and brand reputation.Lifecycle Management:Initiating & Planning:• Secured client approvals, prepared for meetings, and developed sales plans for seamless execution.Monitoring & Execution:• Provided transparent reports, managed financial documents, and addressed audit challenges efficiently.Closing & Improvement:• Conducted order closure reviews, promoting continuous improvement and knowledge sharing.Technology & Systems:• Excelled in SAP for project and logistics management, contributing to digital transformation and IT system developments.Strategic Marketing & Operational Excellence:• Implemented marketing strategies based on market research, enhancing East Pipes' reach and operational efficiency.My role blended strategic management, tech savviness, and marketing acumen, making me a versatile professional capable of significant business impacts. Show less For over 7 years in Ad Dammam, Saudi Arabia, I effectively blended project coordination with SAP Hana administration, enhancing sales and project processes. My expertise streamlined client transactions, ensured precise documentation, and upheld strict quality standards. Through adept report generation and strategic sales planning, I facilitated informed decision-making and operational excellence.• SAP Hana Proficiency: Skillfully managed Enquiry/Quotation, Sales Orders (SO) for Service, Scrap, and main clients, Debit/Credit Notes, Invoicing, and Sales Reversals.• Dynamic Reporting: Mastered reporting in client-specified formats, utilizing charts, curves, and other formats for daily, weekly, and monthly updates.• Quality Document Management: Coordinated timely submissions and approvals of Test Certificates, Release Notes, Packing Lists, DJ PQR, and MPQT to clients.• Bid & Invoice Preparation: Prepared prequalification documents and order bidding for SWCC projects; created commercial invoices, FCN requests, and delivery requests.• Presentation & Documentation: Developed presentation reports and Minutes of Meetings (MoM) for internal Knowledge of Management (KoM), order closure meetings, and Monthly Review Meetings with clients.• API Standard Compliance: Ensured filing of documents adhered to API described standards.• Portal Navigation: Actively used SWCC's and Saudi Aramco portals for posting Advance Shipping Notices (ASN) & GCC, monitoring e-Goods Receipt (e-GR), and payment due lists.• Invoice Follow-Up: Managed commercial invoice delivery, followed up for approval, and submitted acknowledged invoices for payment negotiation.• Sales Strategy Reporting: Compiled Sales Plans, Sales Reports, and Sales Plan vs. Actual Sales Reports monthly, circulating to top management.• Audit Handling: Managed internal and external audits, addressing Non-Conformance Reports (NCRs) as required. Show less

  • Project Lead

    Apr 2022 - Feb 2023

  • Project Coordinator & SAP SD Consultant

    Oct 2014 - Mar 2022
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  BIMTechnik LLC

  Apr 2024 - now

  Co-Founder

  As the Co-Founder of BIMTechnik, I am spearheading the establishment and growth of a cutting-edge company dedicated to delivering advanced Building Information Modeling (BIM) solutions. Founded in April 2024, BIMTechnik aims to revolutionize the construction and architectural industry through innovative and efficient BIM practices.Responsibilities:* Strategic Leadership: Define and implement the strategic direction and vision of the company.* Business Development: Drive business growth by identifying new opportunities, forming strategic partnerships, and expanding the client base.* Operational Management: Ensure the smooth setup and daily operations of the company, optimizing processes for efficiency and effectiveness.* Team Building: Recruit, lead, and mentor a talented team, fostering a collaborative and high-performing work environment.* Client Engagement: Develop and maintain strong relationships with clients, ensuring exceptional service and satisfaction.Key Achievements:* Successfully founded BIMTechnik in April 2024 in San Francisco, California, USA.* Initiated full operations and began securing clients in May 2024.* Expanded the company's presence to Berlin, establishing a strategic international footprint.* Secured initial funding and key partnerships to support rapid growth and innovation. Show less