Chris McCafferty

Experience

• 

  Omnicom Media Group UK

  Oct 2007 - Apr 2019

  Managing all aspects of IT service operations to UK agencies within Omnicom Media Group U.K. Heading up a team of 26 staff located at 5 sites in London. Supporting 17 different Agencies including PR, Finance and all Media agencies.This includes OMD UK, OMD International, PHD WW, Int and UK, Manning Gottlieb and Unilever to a user base of 2500 staff in the UK.Managing and overseeing Service Delivery Teams across the U.K. and EMEA. Responsible for ensuring that all sites follow the correct processes, organising and chairing regular IT Service Review meetings to analyse and present Service Desk performance metrics.Key tasks also included:• Day-to-day management of IT Service Desks teams• Desktop Imaging and Hardware asset management.• In charge of the recruitment, retention and management of team members.• Working to agreed SLA’s and ensuring projects are completed on time.• Prioritising my team and my own workload to provide the best possible service to the business and to meet deadlines. • Creating regular reports and statistics on the performance of the teams, systems and suppliers to present to my director to show risk awareness, demonstrate growth and any other notable achievements. Show less I started my first role in I.T working at Omnicom Media Group as a Service Desk Analyst.The agency had just moved into a new building which meant that I was tasked with helping them get set up in their new home. I supported around 500 people across 2 buildings including a finance team. My day to day tasks included but not limited to;* Conducting meeting room and printer checks* Checking the helpdesk to see if there were any tickets that needed urgent attention. * Active Administration Directory* Printer troubleshooting and repair* Administrating and configuring Mitel phones* Desk side, phone and remote support Show less

  • IT Service Desk Operations Manager

    Jun 2014 - Apr 2019

  • I.T Service Desk Site Lead

    May 2011 - Jun 2014

  • Senior Service Desk Analyst

    Jul 2009 - May 2011

  • IT Analyst 1st-2nd Line

    Oct 2007 - Jul 2009
• 

  OMNICOM MEDIA GROUP EUROPE LIMITED

  Jan 2018 - Jun 2018

  Service Delivery Manager
• 

  ISG

  Jul 2019 - Oct 2024

  • Senior Specialist Services Manager

    Apr 2024 - Oct 2024

  • Specialist Services Manager

    Jul 2019 - Apr 2024
• 

  Overbury

  Oct 2024 - now

  Senior Specialist Technical Services Manager