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Eric O'Dell

Eric O'Dell

Customer Engineer

Followers of Eric O'Dell293 followers
location of Eric O'DellKansas City Metropolitan Area

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  • Timeline

  • About me

    Technical Support Analyst at Hyland

  • Education

    • State University of New York at Albany

      1992 - 1996
      Bachelor's degree DuelStudy: Communications mass media \ Fine Arts

      Activities and Societies: Crew Team Captain, Lacrosse Mid Fielder

  • Experience

    • EMC

      Jun 1999 - Nov 2006
      Customer Engineer

      Customer Engineer: Account management of multiple sites, planning meetings with technical and executive customers, create detailed cable drawings for system troubleshooting. Handle parts and logistics in a timely manner. Worked closely with customers and developed a strong knowledge of their sites. Change control adherence and approvals as well as change control review for other CE’s. Bin file configurations (planning and building). I also handled hardware/software break fix and installation, training new CE’s and ongoing personal training to keep me up to date. Flexibility with home life to balance company overtime needs. Time critical expense reporting and detailed hour by hour time tracking. Show less

    • ProPharma Group

      Oct 2012 - Jun 2016
      IT Technician II

      IT support for Corporate office focusing extensively on application support, company user accounts, SharePoint Administration and IT education.

    • Integrated Health Systems (IHS)

      Mar 2017 - Jan 2018
      Technical Support Engineer

    • Hyland

      Feb 2018 - now
      Technical Support Analyst

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Eric O'Dell
      ProPharma Group Special Projects Award 2014 ProPharma Group Dec 2014 For voluntarily performing and conquering tasks outside the normal scope of work.
    • Awarded to Eric O'Dell
      EMC2 Pinnacle of Excellence Award EMC2 Corporation Nov 2004 EMC2 Pinnacle of Excellence Award
    • Awarded to Eric O'Dell
      Most Artistic - Creative Rhinebeck Central Highschool Jun 1988

  • Volunteer Experience

    • Art teacher volunteer

      Issued by Quail Run Elementary School on Feb 2001
      Quail Run Elementary SchoolAssociated with Eric O'Dell

    • Volunteer work teaching children about nature and fresh water creatures.

      Issued by Good Shepherd Church on Jun 1990
      Good Shepherd ChurchAssociated with Eric O'Dell