Aaron Whitmer

Experience

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  Various Companies

  Jan 2004 - Jan 2015

  ESL Instructor for Global LT / Private Language Tutor

  Extensively utilized digital technologies to engage and instruct internationally diverse beginner to advanced level english language students including children, college students and adult professionals in both classroom and one-on-one tutorial settings.

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  Varsity Tutors, a Nerdy Company

  Jan 2012 - Jan 2013

  Chinese Tutor for Varsity Tutors

  Privately tutored both beginner and intermediate Mandarin students for web based tutoring company. designed individualized lesson plans to meet the individual needs of each student. placed special emphasis on deepening students understanding of not only the Mandarin language, but also the rich and fascinating history, traditions and culture of China.

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  OMEGA SA

  Jan 2013 - Jan 2015

  Sales Associate and Product Trainer

  Provided superior client experiences to both English and Mandarin speaking clients in a bustling corporately run luxury flagship boutique for world-renowned Swiss luxury timepiece brand. • Promoted to boutique product trainer after only 7 months in the industry on the strength of my product knowledge, technical expertise, passion for learning, and effective, collaborative communication style. • Excelled selling to both technically and fashion focused clients by discovering the client and connecting with their interests and backgrounds employing an engaged, personal, and consultative approach. • Utilized Microsoft Excel capabilities to create a personal CRM system to increase efficiency and effectiveness of client follow up and tracking of sales, service, and training responsibilities. • Surpassed annual sales goal by increasing my walk-in client closing rate, as well as developing wonderful client relationships which led to repeat transactions as well as client provided referrals. Show less

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  Tourneau|Bucherer

  Jan 2015 - Jan 2017

  Senior Sales Associate

  Served diverse, high-expectation, international clientele in a fast paced, high-volume and competitive ROLEX branded luxury boutique. • Relished role as brand ambassador, personally investing self in the story and strength of the brand and mindfully infusing that knowledge and passion in all of my sales presentations and client interactions. • Accurately and successfully processed hundreds of thousands of dollars in client financing applications to drive sales and provide substantial added value to clients. • Recognized for my technical savvy with regards to client engagement. While my colleagues languished with unwieldy paper- based CRM systems, I utilized available technology to create a digital system to track client interactions, follow-up opportunities, as well as print reports for clear and concise communication with management, vastly increasing the organization and efficiency with which I managed my diverse responsibilities. • Achieved and surpassed personal sales goals by continuously increasing my product knowledge, iteratively improving my sales and service processes and approaches, and building robust client and vendor relationships. Show less

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  Graff

  Jan 2017 - Jan 2018

  Sales Associate

  Delivered elevated sales and service experiences to the rarefied clientele of the world’s premiere legacy diamond and jewelry brand. Supported all aspects of the business including the maintenance and protection of a multi-million-dollar inventory of precious stones and bespoke jewelry and fine timepieces. • Utilized Mandarin language to engage and support Chinese speaking clientele through face-to- face interactions, email contact, and telephone engagement. Additionally, provided valuable translation support to my non-Mandarin speaking colleagues in their client interactions. • Effectively utilized both Windows and Mac OS systems to efficiently serve clients and maintain operational excellence. • Continued to refine customer service skills, while expanding my knowledge and expertise of a vast new set of product knowledge and industry standards. Show less

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  Razny Jewelers

  Jan 2018 - Jan 2020

  Sales Associate

  Actively drove retail sales and built lasting client relationships while supporting all aspects of retail operations including shipping and receiving, high-value inventory control, boutique maintenance, and product training for a family-owned chain of high-end luxury timepiece and jewelry stores. • Consistently exceeded expectations of a discriminating clientele of billionaires, C-Suite executives, celebrities, international travelers, and local community and business leaders. • Saved company from substantial revenue loss by identifying and resolving a persistent and very costly bug in our payment system. This required a protracted push to resolve the issue with our payment processing provider in which I took the initiative to escalate the issue, ultimately working directly with a lead systems engineer to resolve this intransigent business challenge. • Excelled at documenting sales, service, and operations information. Took very much to heart the value of this data both for assisting clients and continuing to expand the business and improve processes. • Dramatically increased personal sales revenue year on year by leveraging self-calibrated Microsoft Outlook based CRM system, continuously improving product expertise and sales technique, assiduously following management leadership, and dovetailing strong client relationships into repeat business and referrals. • Go-to employee for debugging and maintaining office equipment as well as training colleagues on the use of essential business technology. • Provided valuable UX/UI design feedback to the lead developer of our company’s internally developed cross-platform inventory, POS, and CRM software suite. This program is now commercially available on-line as Crystal Inventory. Show less