Emma Baker

Emma Baker

Customer Experience Manager

Followers of Emma Baker696 followers
location of Emma BakerBerkeley, California, United States

Connect with Emma Baker to Send Message

Connect

Connect with Emma Baker to Send Message

Connect
  • Timeline

  • About me

    Social Impact | Program Manager

  • Education

    • Harding University

      2013 - 2017
      Bachelor of Arts (BA) Humanities; English Minor

      Activities and Societies: Study Abroad Chile & Peru | Pi Theta Phi President | Student Association Secretary | Campus Activities Board

    • University of Denver

      2021 - 2023
      Master's degree Social Work
  • Experience

    • Anthropologie

      Sept 2018 - Jun 2019
      Customer Experience Manager

      •Executed business model and organized store function standards, adhering to policy, and efficient office communication. •Ensured team met hourly and daily sales goals up to $25,000/day• Managed team in a fast-paced environment and delegated team hourly roles, creating solutions for customer issues, and angling store message to customers.

    • City Year

      Jul 2019 - Jun 2021

      • Developed 1:1 partner-teacher relationship, tutored whole-group and small-group instruction, and held a caseload of 20 students regarding social-emotional behavior, attendance, and subject comprehension. • Spearheaded team as Attendance Coordinator and Literacy Coordinator, creating bi-semester events and initiatives for up to 200 students. •Red Jacket Society Ambassador: Nominated amongst 75 peers to serve as a direct liaison to major donors who support City Year Denver. Engaged in consistent professional communications and events to recognize, thank, and build a growing network of advocates for City Year Denver. Show less

      • Team Lead

        Jul 2020 - Jun 2021
      • Student Success Coach, AmeriCorps

        Jul 2019 - Jul 2020
    • University of Denver: Graduate School of Social Work

      Sept 2021 - Jun 2022
      Graduate Research Analyst

      • Developing youth engagement strategy for intergenerational programs through facilitation and resource provision with community partners.• Qualitative analysis of COVID research study, analyzing 23 interviews of barriers faced by older adults during pandemic. • Created Executive Review document encompassing an overview of the past 5 years research methods and outcomes presented at annual retreat.• Collaborated in yearly evaluation of intergenerational programming, compiling 15 survey results into 7 measurable category results and growth areas. Show less

    • Equity Labs

      Sept 2022 - Aug 2023
      Social Work Associate & Consultant

      •Designed Equity Reads, a program enhancing DEIJ literacy through long-form content and discussion. Defined program management methodology and enforce project standards. Successfully launched the first cohort, recruiting a new market product to Equity Labs. • Researched policy implications and authored whitepapers covering data analysis, research, and formulated informed policy recommendations on DEI issues. Solely authored blogs for EQL network with informed narrative on current events, gender equity, and social impacts with 375+ unique page views. • Facilitated DEIJ curriculum for clients & hosted Community Hour events for up to 20 people. Show less

    • University of California, Berkeley, Haas School of Business

      Oct 2023 - Aug 2024
      Program Coordinator - Center for Social Sector Leadership
    • Capitol Impact

      Aug 2024 - now
      Program Manager - Workforce & Education
  • Licenses & Certifications

    • Talent Pipeline Management (TPM) Certificate: Workforce and Labor Strategy Analysis

      U.S. Chamber of Commerce Foundation
      Nov 2024
  • Honors & Awards

    • Awarded to Emma Baker
      Teamwork Award City Year Feb 2020
    • Awarded to Emma Baker
      Inclusivity Award City Year Sep 2019
  • Volunteer Experience

    • Marketing Coordinator - Department of Career Services & Employer Connections

      Issued by University of Denver on Sept 2021
      University of DenverAssociated with Emma Baker
    • Women's Community Center

      Issued by Casa Panibal on Aug 2022
      Casa PanibalAssociated with Emma Baker
    • Communications and Outreach Intern

      Issued by Colorado Women's Chamber of Commerce on Jun 2020
      Colorado Women's Chamber of CommerceAssociated with Emma Baker