Subrata Muduly

Experience

• 

  TIL Limited

  Feb 2008 - Sept 2008

  Engineer-Customer Support

  Responsible for Dealer Profitability, Spare Parts management for CAT fleet of Mining Equipment

• 

  Liebherr Group

  Oct 2008 - Mar 2009

  Service Engineer

  Responsible for After Sales Service and Fleet Management in Liebherr Loader Segment

• 

  GMMCO Ltd

  Jun 2009 - Sept 2012

  Sales Profile: 3 years served at GMMCO LIMITED in Sales profile and taking care of Machine Sales for CCL (Coal India Limited Subsidiary). Participated Pre-NIT meet for finalization of any equipment tender and providing technical/commercial input to Customers. Also; providing Techno-Commercial queries response with respect to the NIT scope and attending the Price Bid meet. Attended Machine Sales e-tender for Caterpillar Equipment like OHT-Off-Highway Trucks or Dumpers, WL-Wheel Loader, TTT-Track Type Tractors or Dozer. Show less

  • Senior Engineer-Customer Support

    Apr 2011 - Sept 2012

  • Engineer-Customer Support

    Jun 2009 - Mar 2011
• 

  Tata Motors

  Oct 2012 - now

  Senior Manager Customer Support

  Responsible for handling Dealer and TASS Profitability and Service Marketing Activities and Sales responsibilities for Prolife, TMGO and TGP and Spare Parts Management at Jharkhand area.

• 

  Tata Motors Limited - Commercial Vehicles

  Oct 2012 - now

  After Sales Service: i. Organizing Service promotional activities like free service campaigns offering spare parts/ Lube discount, best assured service and customer meet at various key customer sites through Dealer Service Personnel operating throughout the Jharkhand State. Frequent visit to Key customers to acknowledge the issues in vehicles as wells as quality of services rendered by Dealers.ii. Conducting technical training for Dealer/TASS workshop’s Technicians as well as Customer’s manpower for ensuring smooth operation of the product and sharing best practices.iii. Monitoring the new product’s service history/maintenance history/operational record/site terrain conditions and sharing with the LOB head for improvement of the product.iv. Conducting monthly warranty audit/ service charges claim audit at Dealer/TASS workshops. v. Participating various service activities as well as sales promotional activities and also conducting CSR activity at Dealer/Customer's site. Show less

  • Senior Manager-Customer Support

    Mar 2019 - now

  • Assistant Manager-Vehicle Factory

    May 2015 - Mar 2019

  • Assistant Manager-Customer Support

    Oct 2012 - May 2015