Kean Goue

Experience

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  UNHCR, the UN Refugee Agency

  Jan 2001 - Aug 2006

  On-Site Coordinator

  Utilized effective communication to collaborate with team members, ensuring optimal service and streamlined administrative processes,including order processing, client interaction, and routine maintenance coordination. Established and upheld office procedures, managed billing, and ensured regular upkeep of office equipments.

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  LDS Self-Reliance Services

  Jan 2006 - Nov 2008

  Managing Director

  Cultivated relationships with business, educational, community, and government leaders. Managed programs for a ‘Model’ Self-Reliance Center, recruiting, and training volunteers. Responsible for planning and coordination of daily missionaries and volunteer assignments, as well as tracking volunteer performance. Provided training and instructions to new and existing Missionaries, volunteers staff, and contractors. Called companies to generate employment opportunities, and completed monthly reports for management. Coordinated inventory and equipment services and repairs when needed. Show less

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  UW Health

  Feb 2009 - Dec 2010

  Supply Clerk

  Managed receiving all medical equipment. Kept inventory and product information forms. Coordinated with all hospital departments, meeting their needs.

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  Dane County

  Jan 2010 - Sept 2018

  Senion Team Leader- Dane County Airport

  Senior team leader over maintenance activities and services at the Dane County Regional Airport. Performed and oversaw advanced maintenance tasks. Collaborated with airline agents, management, and other staff to ensure customer satisfaction.

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  Madison Area Technical College

  Jan 2017 - May 2018

  Student Helpdesk Technician - Wolfpack Techies –

  Provided hardware, software, and technical consultation and support for students, faculty and staff computers, and peripheral hardware. Utilized ServiceNow for ticketing and documenting problems and incidences. Developed exceptional customer service experience skills, mastered clear communication, and handled distressed customers to resolve difficult problems in the business environment.

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  Mobile Geeks WI

  Jan 2018 - Apr 2020

  Managing Member

  IT managed services, ProvidingTechnical Support to small and medium sizes of business, Systems Installation, for small and medium size businesses, Configuration & Upgrading servers, desktops, laptops for homes, small and medium size businesses, Setting up Security Solutions and managing them for homes, small and medium size businesses in Dane County.

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  The Church of Jesus Christ of Latter-day Saints

  Sept 2018 - Dec 2018

  Infrastructure Engineer Intern

  Worked with knowledge management teams, redesigned a knowledge-based workflow process to provide a simpler, more effective method within ServiceNow for users to self-service knowledge-based information, significantly reducing overall cost. Worked daily with engineers to ensure compliance with corporate policy, domestic and foreign government regulations, and department Change Standard. Defined and implemented a new change management grading system that simplified and standardized the change grading process, ensuring consistency of change documentation. Assisted Knowledge Base Manager with over 8500 articles to ensure current, relevant, and consumable knowledge. Show less

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  Dell Technologies

  Dec 2018 - Apr 2020

  Analyst Enterprise Tech Services

  Provided customer service and technical support for users with varying levels of IT knowledge and competence. Collaborated with other technical teams (Host, Switch & EMC products) for any issue outside of the VNX Unified Storage. Monitored and tracked all software service calls, provided call status updates using Customer Service Call Tracking Databases, regularly receiving CSAT (Customer Satisfaction) emails from happy customers.

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  Fidelity Investments

  Apr 2020 - Jan 2021

  Customer Relationship Advocate

  Exhibited exceptional call-handling skills, effectively identified and addressed issues while representing Fidelity with utmost professionalism. Fostered robust relationships with a diverse clientele, understanding their needs and adeptly leveraging their needs,and adeptly leveraging internal resources to provide tailored solutions.

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  Bridges Africa

  Apr 2020 - now

  Founder & Chairman

  Through trade and cultural exchange, I provide some tools and opportunities to people, businesses, and communities here in the United States and all over Africa. I find ways businesses and other entities from both continents can collaborate through strategic alliances to promote their stakes.