Geanina Matara

Experience

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  Reliance Standard

  Jun 2004 - Feb 2006

  Claims Examiner

  • Qualified customers from short term to long-term disability benefit• Calculated and made benefits payments• Adjudicated claims based on RSL contract• Responsible for maintaining ongoing claims• Resolved customer service inquires

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  Aon Hewitt

  Sept 2009 - Jul 2011

  Client Service Representative

  • Assisted clients with questions and special requests.• Provided quotes for potential clients.• Created amendments to client policies.• Composed written responses to customers’ inquiries.• Managed daily telephone coverage to achieve departmental standards• Initiated claims and provided subsequent status information• Ability to identify priorities based on business needs• Exceeded department’s goal expectations.

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  American Red Cross

  Jul 2011 - Mar 2013

  Manager of Operations

  • Ensured blood drive compliance with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. • Planed, managed and directed all aspects of blood and apheresis collection operations to ensure an efficient and effective process. Recognized and corrected donor flow inefficiencies. Monitored work area and practices ensuring a safe environment; took preventative and corrective action preventing safety hazards and potential injuries to donors, volunteers and staff.• Supervised staff including hiring, training, evaluation, and discipline ensuring a well-qualified team and enhanced operational success. Monitored individual and group performance improving overall team effectiveness.• Performed clerical administrative functions to provide documentation and ensuring donor/recipient safety and to monitored staff competency. • Exceed donor, sponsor and other customer’s service expectations. • Ensured effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.• Completed required readings and training assignments by assigned deadline.• Supported activities to recruit/re-sign donors and other process improvement initiatives. Show less

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  Bucks County Intermediate Unit

  Jul 2016 - Jun 2024

  • Job Coach/Job Developr

    Jul 2016 - Jun 2024

  • Special Education Teacher

    Jul 2016 - Jun 2024